Holiday Inn Hotel & Suites Ann Arbor University of Michigan Area by IHG





7.8Good
(238 Ratings)
"Staff...warm pastries at breakfast!"
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
High-end valueWell priced for this area
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Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
Located off Interstate 94, this hotel is a 10-minute walk from Briarwood Mall. It features a heated indoor pool, a gym and an on-site restaurant. Guest rooms offer cable TV with pay movies.
Business facilities
Golf course (within 2 mi)
Concierge services
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7.8Good
(238 Ratings)
"Staff...warm pastries at breakfast!"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
4.0 / 10.0
Property overall was fine, staff was friendly
Woke Sunday morning to a dead phone because the outlet by the bed was either dead or not activated. Went to make coffee, only decaf pods. Went to take a shower, tub rusty. Headed downstairs to get real coffee, maybe a slice of toast or a yogurt, saw a sign that breakfast could be had for 12.99 or something ridiculous like that
1.0 / 10.0
Had to change 4 rooms due to the rooms being cold, broken .
6.0 / 10.0
Early check in
Non responsive staff
Lack of respect for guests
10.0 / 10.0
Staff...warm pastries at breakfast!
Side door to parking didn't always work with my key card.
6.0 / 10.0
The staff are friendly and quick to action. There were issues in the room assigned to me and they changed me to another room which was perfect. Breakfast was convenient and had a sufficient spread.
The heater in my room was not working. The remote control for the television was missing. Plus the bath tub had brown stains inside.
The staff was friendly and immediately sent a technician to look at the heater. It was broken and they found me another room. The second room was good.
10.0 / 10.0
Clean hotel, comfortable room/beds and adequate bathroom. Nice lobby w dining area. Ample parking , close the rooms. Well kept grounds.
6.0 / 10.0
Location and breakfast
Smell in the room, rundown product, broken toilet, stained bathtub. Very loud airconditioner
5.0 / 10.0
Close to my location
I didn’t get the room I reserved. They actually upgraded me but unfortunately the room had a leak in the shower!! When the room above took a shower it RAINED into our shower!!!!’ The ceiling had definite water damage!! This has been happening prior to our stay!!! We could not shower unless you want ceiling dust etc!!!
8.0 / 10.0
Deshawna and all the staff were super friendly and made our time at the hotel even better! Super easy to get to university and we loved that!
The gym was very basic - but I was able to do what I needed.
8.0 / 10.0
Breakfast was not included with the room. That is very unusual for a Holiday Inn Express and was very disappointing.
More parking - it was limited.
9.0 / 10.0
Location
8.0 / 10.0
Staff were extremely friendly and ready to assist. The breakfast was great and enough.
there was some dumbness in the room
10.0 / 10.0
Breakfast was excellent. Clean and tended. I thanked the gentleman tending
Shades. We stayed in room 408. The outside light lite up our room. I had hard time sleeping.
No remote control in room
10.0 / 10.0
The bed is very comfortable! The room is very clean. Typical American breakfast.
Everything was ok.
6.0 / 10.0
Breakfast was good but was charged twice. Online was charged plus charged at restaurant
Staff was rude plus I had to reserve room twice because 1st reservation which was cheaper couldn't be found.
4.0 / 10.0
Location.
I researched the website and called ahead to confirm important information that influenced my decision to stay here. Unfortunately, I was mislead about about entertainment and dining options at the hotel. I was told every room had a smart tv and I would be able to log into my own apps, which was very important to my family as there was a highly anticipated sporting event we planned to watch. This was not true, there is no smart tv only direct tv so we had to watch the event on a personal laptop. I paid for breakfast based on the menu found on their website but was then told it was buffet only, so no waffles and fresh fruit bowl which was why we bought the breakfast option. Additionally, the bathroom reeked of raw sewage. We weren’t sure if the toilet had recently overflowed and the spill hadn’t been appropriately mitigated, or if there is a larger sewer system issue. Either way, it was gross. Lastly, the staff were very friendly and helpful. Nothing that we dealt with was their fault.
5.0 / 10.0
The room was comfortable and met our expectations.
The restaurant services were woefully short of meeting our expectations. Your website stated there was a restaurant, however the limited service was weak in delivering. The breakfast service was terrible. The only option was the breakfast buffet even though signs posted clearly stated we could order off of a breakfast board menu. The buffet, all in cost of $23, consisted an all cold food, even what was supposed to be hot or at least warm. The poor food service options give us cause for the sub par overall rating. We would not stay at this hotel again because of the poor food options.
10.0 / 10.0
Water in bathroom sink leaked whole time sleeping was difficult. Reported it but nothing was done about.
8.0 / 10.0
This location was perfect as it was near the highway, shopping center, and Ray Fisher Stadium. The gentleman who checked us in was very friendly and accommodated a slightly earlier check-in with our kiddos.
My only issues were with the pool which had way too much chlorine and had a cloudy color to the pool water. Additionally, the fitness center stationary bike has broken straps on the pedals so I couldn't use it and there were no towels or water available.
3.0 / 10.0
The first room I was assigned was not clean. There was no shower curtain and trash containers were setting on the counters.
10.0 / 10.0
I thought the bedroom mattress was a little on the soft side.
1.0 / 10.0
no servce! no clean! nothing!
no servce! no clean! nothing!
6.0 / 10.0
Size of room.
Mattress was uncomfortable. Breakfast wasn't that good. Couldn't put bagels or english muffins in the toaster because they crumbled when they were taken out of the plastic wrap. Bacon and eggs were good.
10.0 / 10.0
Clean, friendly hotel. Our room was comfortable and quiet.
10.0 / 10.0
The hotel is very clean and comfortable. The complimentary breakfast is great and ths staffs are very nice and helpful. There are few resturants nearby which is good for traveling. Overall, it is agreat stay and will definitely recommend people.
4.0 / 10.0
There was no Continental breakfast as advertised. Which was why we chose this location over others. Very disappointing since we had a 5k and needed to eat beforehand.
Service and transparency
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Holiday Inn Hotel & Suites Ann Arbor University of Michigan Area by IHG. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Holiday Inn Hotel & Suites Ann Arbor University of Michigan Area by IHG pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Holiday Inn Hotel & Suites Ann Arbor University of Michigan Area by IHG?
We found 3 amenities for this rental. This includes business facilities, golf course (within 2 mi), and concierge services.
