MainStay Suites Detroit Auburn Hills





6.3Average
(155 Ratings)
"The staff was very courteous and friendly. The room was nice and the location was perfect."
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
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Located 2 miles from events and sports at the Palace of Auburn Hills, this apartment-style hotel features free WiFi throughout the property.
Suites are equipped with a kitchenette or full kitchen.
Golf course (within 2 mi)
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
WiFi/Internet
Laundry services
Outdoor Cooking
Family friendly
Smoking allowed
Accessible by lift
Key card access
Fire alarm
Fire extinguisher
Cleaning products
$$$$
6.3Average
(155 Ratings)
"The staff was very courteous and friendly. The room was nice and the location was perfect."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
2.0 / 10.0
Breakfast that a joke. They didn't have any.
Had the kitchen didn't work properly. The kitchen faucet was broken. The floors was dirty and you can see drip on the kitchen floor. Carpet did not feel good at all and there was a smell coming from the carpet.
9.0 / 10.0
Clean , staff was great, parking was great. Loved all the amenities like workout room, laundry room, kitchen net. My only complaint would be the tv was small and the elevator was slow.
The tv in our room was small,, and the elevator was slow.
10.0 / 10.0
The staff was very courteous and friendly. The room was nice and the location was perfect.
N/A
9.0 / 10.0
I didn’t partake in breakfast if there was any! Convenient to my work location with an ease for me to commute to and fro.
The staff could double check to see if the rooms are furnished with necessities such as trash can, coffee maker, and cutting knives for use by the customer in all rooms. Regardless, the staff were great to provide the items when asked which is a great customer service experience.
10.0 / 10.0
I love the area definitely want to go back there
3.0 / 10.0
Suite style room, nice set up. Clean and quite.
Very limited cable, no Continental breakfast, door key card didn't open any outside doors, had to walk all the way around to main lobby to get back in. Upon arriving I was told the elevator was broken, I wasn't told that when I reserved the room which was on the second floor, had to carry all luggage up steps both times! Main desk offered no discount or any help, they couldn't do anything to help out that's corporates decision. Corporate needs to be honest with customers with a major issue of no elevator upon reservations being made and give a discount for the trouble or honesty let people know so they can look elsewhere if they so choose. After a ten hour work day I really didn't feel like carrying all my heavy luggage up two flights of stairs upon check in! Staff was apologetic but no reimbursement or discount for my trouble. Not a bad location or staff, just need to see front desk staff with more authority to accommodate problems and help customers when these problems happen.
1.0 / 10.0
Nothing
The fact that they wouldn’t let us check in early because it would be “considered a no show” and then proceeded to keep our 70$ although we were never able to sleep there.
10.0 / 10.0
The staff and all the amenities they offer are wonderful.
I was missing all the silverware that was included with my stay
This might sound stupid but a few more channels on YouTube v would be nice.
5.0 / 10.0
Room was clean & quiet
The customers going in & out were on the sketchy side, so I was a bit concerned
about safety & my car being safe …… but had no issues over 3 night stay.
3.0 / 10.0
Location
The rooms were so far apart. Booked enough in advance to have them closer. Wasn't any waste baskets. No extra blankets or pillows.
5.0 / 10.0
Location
The ac never cooled the room
I was there a week I had to find someone to get a new set of towels
No one ever at front desk
1.0 / 10.0
I liked that the manager gave me my money for the two days I was in that room with the trash under the bed
I didn’t like that my room had trash all under the bed and the first room I was in was dirty left food in the fridge and bathroom wasn’t clean then I asked to get my room clean staff told me I only can get my room clean after a week stay in I been here for 3 days I never heard of that at any other hotel
5.0 / 10.0
Localization is good. Parking area is also very good. Staff is very friendly.
Room needs a refurbishment urgent! The bathroom floor is coming loose in a bad condition. The sink and bathtub drain is clogged (not totally, but it is). Appliances need replacement. Fridge is very noisy. The overall condition is not good, but if you are going to stay 1 night, you can survive, even because the price is really low.
7.0 / 10.0
Great staff. Everybody was very pleasant.
Shower pump made a terrible noise!
7.0 / 10.0
Easy access all the way around
It was outdated and smelled musty
4.0 / 10.0
location
place was dirty, food in hallways for my whole 3 days there. My microwave had not been cleaned, had food inside.
8.0 / 10.0
All good except....
Poor lighting in bathroom. Needs to be brighter.
10.0 / 10.0
Great stay
Short visit
5.0 / 10.0
Elvators were out of service
4.0 / 10.0
The price.
No bugs.
The power outages during the snow storm and no compensation for it.. Having the staff knock on my door because they forgot I paid for another week. The dog poop everywhere in the back of the building. Woke up one morning no water call the front desk, she laughs it off like I shouldn't be upset no apology I had to ask what the problem was.
4.0 / 10.0
When the winter ice storm came, the power went out and we were left with no hot water. Corporate did not want to accommodate us the customer with no discount or comp. I will never stay at a choice hotel again. Lights were blinking and not working. Some of the plugs were not working.
5.0 / 10.0
nice location and great and understanding staff
There was a partial power outage which I understand but paying full price for a room with no hot water to shower and only on light working and no electrical outlets working wasn’t worth paying full price
8.0 / 10.0
I love that the rooms have mini kitchen. The location is very convenient for me and my daughter. Love that we have access to a gym and wash room.
I didn’t like that breakfast is advertised but not given. The service is no longer available.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at MainStay Suites Detroit Auburn Hills. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is MainStay Suites Detroit Auburn Hills pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at MainStay Suites Detroit Auburn Hills?
We found 19 amenities for this rental. This includes golf course (within 2 mi), free wifi/internet, free parking, air conditioning, and non-smoking.
