Days Hotel by Wyndham North Bergen

I liked the price and the location to the venue I visited.

I felt like I could hear everyone conversation on the other side of the door.

The location it was perfect for our plans.

I have never been able to understand why the owners of these hotels don't invest in fixing up and renovating the place to make guests' stays more pleasant. Over the years, everything deteriorates and looks increasingly worn and unsightly, yet nothing is ever done to improve the appearance or the overall experience. You pay a fortune for a night, yet the hotel is not in top condition.

Place was clean and staff friendly.

Bed was uncomfortable and the parking lot was hard to find a spot late at night due to worker trucks parking horribly and back entrance being locked during storm.

Accessibility

The property itself is nice. The rooms are spacious, clean, and comfortable, which made for a pleasant stay. Unfortunately, the guest service completely overshadowed the experience. The front desk staff were not particularly friendly and seemed quick to say “no” whenever a request wasn’t allowed. I understand that hotels have policies and rules that can’t always be bent. However, in most hotels I’ve stayed at, staff at least try to find an alternative, show some empathy, or simply apologize when they can’t accommodate a request. That level of hospitality was missing here. One example was during breakfast. I asked if I could take a small breakfast to my room because my daughter was still asleep, and I couldn’t leave her alone in the room for an extended period while I ate in the breakfast hall. I was told it wasn’t allowed. I accepted the answer without arguing. However, when I went down to the breakfast hall, a family got into the same elevator as me carrying two to three plates of breakfast each back to their room. The front desk staff saw them and didn’t say a word. That left me wondering: where is the consistency in enforcing the policies? If the rule applies, it should apply to everyone. Another experience that really stood out was when I asked the front desk for assistance and was told, “If you need something, wait for the housekeeping staff on your floor and ask them yourself.” I found that response unprofessional and disappointing. As a guest, I don’t expect to be told to track down housekeeping myself. It’s unfortunate because the property has a lot of potential, but good customer service is just as important as a nice room. The inconsistent enforcement of policies and the lack of hospitality made this a disappointing stay. Based on my experience, I won’t be coming back.