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Holiday Inn Express Hotel & Suites Albuquerque - North Balloon Fiesta Park by IHG

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Holiday Inn Express Hotel & Suites Albuquerque - North Balloon Fiesta Park by IHG Hotel in Rio Rancho

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7.2Good

(372 Ratings)

"Close to balloon fiesta"

Verified guest

Don't miss out! Price and availability may change

7.2 / 10.0

Good(372 Ratings)

Hotel in Rio Rancho, NM

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPets allowed, Kitchen or Kitchenette, Air conditioner and more

About this hotel

Featuring a casino, Holiday Inn Express Hotel & Suites Albuquerque - North Balloon Fiesta Park by IHG offers accommodations in Albuquerque, 8.6 miles from Bernalillo Metropolitan Courthouse and 8.8 miles from Albuquerque Convention Center.

Amenities at Holiday Inn Express Hotel & Suites Albuquerque - North Balloon Fiesta Park by IHG

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

TV

Wheelchair accessible

Gym or Fitness Center

Free parking

Map of Rio Rancho, NM

city location on map

Nearby attractions

Sandia Peak Tramway

National Museum of Nuclear Science & History

Rio Grande Credit Union Field at Isotopes Park

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.2Good

(372 Ratings)

"Close to balloon fiesta"

Verified guest

Don't miss out! Price and availability may change

$$$$

7.2 / 10.0

Good(372 Ratings)

Hotel in Rio Rancho, NM

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPets allowed, Kitchen or Kitchenette, Air conditioner and more

Map of Rio Rancho, NM

city location on map

Nearby attractions

Sandia Peak Tramway

National Museum of Nuclear Science & History

Rio Grande Credit Union Field at Isotopes Park

Available Rooms

About this hotel

Featuring a casino, Holiday Inn Express Hotel & Suites Albuquerque - North Balloon Fiesta Park by IHG offers accommodations in Albuquerque, 8.6 miles from Bernalillo Metropolitan Courthouse and 8.8 miles from Albuquerque Convention Center.

Amenities

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

TV

Wheelchair accessible

Gym or Fitness Center

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.2 / 10.0

Good(372 Ratings)

100% verified reviews

8.0 / 10.0

Clean room, nice pool and jacuzzi.

Everything about the hotel was great. The staff was amazing. I believe her name was Tinamarie, she was helpful and made our stay pleasant.

The only thing was you could hear the traffic and other hotel guests closing their doors so it was kind of loud when we were going to sleep.

6.0 / 10.0

Probably won’t stay at this property again because of the horrible sleep and flareup

Location was great while traveling along I25. The staff was super friendly. Appeared organized and clean on the surface.

There was mold in the bathroom which caused a mild flare up in my lungs. The HVAC unit ran continuously and was extremely loud. It made it hard to sleep.

10.0 / 10.0

Staff was excellent

Close to balloon fiesta

8.0 / 10.0

Good trip

Love the location- in walking distance to the balloon park. Loved the free breakfast -very accommodating hours for the fiesta - and really good! We were on the first floor - I liked that - very convenient .

We got a handicap room - it was OK. However, the bathroom was not that clean. The shower was not good as the handheld shower head would not stay on the bar correctly - the bathroom lighting was bad - there’s a plate above the mirror where a light fixture should be. I liked the little coffee bar but again I couldnt see anything - no light there . The bed squeaked.

7.0 / 10.0

Great Location

Breakfast and coffee was great. The staff was amazing.

The smell of cigarette smoke is strong. Especially in our first room. The staff made it right which was appreciated. But that may not be the case every time.

10.0 / 10.0

Home Away from Home

I love this place. Staff is always good to us. Rooms are always clean. Breakfast is great.

I can’t fine one thing I don’t like.

5.0 / 10.0

Would not go back.

Easy to get to hotel

Parking lot was too small. Had to wait 30 min for someone to check me in. Room was dirty. Sheets were dirty.

7.0 / 10.0

Room was comfortable, but the air conditioner was way too loud.

We left before breakfast was served.

The air conditioner in the room was so loud and erratic that it was difficult to sleep. It was very hot out, so we couldn't just tun it off. Other than that, the room was comfortable.

7.0 / 10.0

4

No comment

Moldy restroom, corroded restroom door, smelled like smelly feet

3.0 / 10.0

Was a stressful and upsetting stay that ruined my only vacation.

Staff wasn't at the counter when trying to check in and probably had to wait 30mins for someone to come. The stay was alright, but then after leaving the hotel someone got into my room and booked a week stay and pulled over a $1000 from my account on the day of going to Boots in the Park and finding out I had no money when trying to make a purchase at the festival. So just that right there i informed the hotel that I needed my money for my trip and they just told me that I had to way 3 days first and then the next time I called they told me 5 days, than 5 days go by and nothing, then I called the hotel again and all they had to say was that they were sorry for ruining my weekend and that I had to wait for my money. It took 7 days just to receive my money back, and I tried to see what type of compensation they would give me for ruining something im not going to get back and for making me stuggle through my week because I had to wait for the money they took without my approval. This made me have to borrow money for gas just to get to work, but even with that they diding care, I never got any compensation, and I felt like they owed me something. I wasn't able to get food or drinks at the all day festival I was at, and that's not right that out of this whole situation I was the only one that suffered the consequences when the staff was so careless that they allowed someone to use my information and go into my room. I believe a weeks stay is something that should get approved only in person.

2.0 / 10.0

Not going back there. And booking.com was not of help either

Location

The room they gave me was not the room I paid for; they didn’t accomodate us, we were cramped, and they didn’t make the room when we requested the room cleaned, they ran out of milk at breakfast.

3.0 / 10.0

According to HolidayInn do not use Bpokings .commence it is a third ...

Hotel was Excellent...

I booked a suite with 2 queen beds and a pullout couch...when we got to our room it only had 1 queen bed and a pullout couch...when we went together a different room the front t desk informed us that all the rooms were taken and we had to make it work...very unhappy...

3.0 / 10.0

No Breakfast!

Room was clean

Lady who was preparing the food was kind of rude on Saturday she was complaining about how busy it was and that she was preparing mentally for Sunday morning, I guess she did because she didn't show up. There was no breakfast at all on Sunday.

4.0 / 10.0

A disappointment and will likely not return.

They do a good job with their breakfast and the property is very conveniently located.

As some of the accompanying things were addressed with the front desk: Room did not have a hair dryer, no body wash in the shower, room safe was sitting on the floor and did not work, room looked liked it was designed as a suite (based on size) but minimally furnished as it only had a desk and desk chair with a bed and nightstands with a large open area with nothing. A parched up ceiling in shower which must have leaked from a floor above. Stayed at the property in October 2024 and would say that housekeeping has deteriorated.

5.0 / 10.0

So frustrating! Will not stay here ever again.

Pros were the room was clean and comfortable, but there were so many other frustrations that we won't stay there again. The location was good for us, a short drive to see family on the west side.

When we checked in, the young guy at the desk was uncommunicative. We got our key cards, and I took our luggage and 3 grandkids (they live in ABQ, we were visiting from CO) up to the room on the 3rd floor, while my husband parked the car. My key card wouldn't open the door, I tried many times while we waited for my husband, who arrived and his key card wouldn't work either. My husband went down to the desk and got 2 more key cards that we tried a dozen times and they didnt work either. The 5 of us with our luggage went back down to the desk. A girl was now working the desk who was extremely nice, and explained to us that the lock in room 311 is broken & you have to try your cards multiple times until it opens. The obvious question is why haven't they fixed the lock, and why do they continue to rent out the room with a known broken lock, but she was just an employee, not management, and was trying to help us. We had already tried our cards at least a dozen times, so requested another room, preferably on the same floor. She could put us in a room with 2 queens, but didn't have another 2 queens & sofa bed room. We have 2 granddaughters and a grandson, we needed 3 beds. At this point our grandson, who doesn't handle stressful situations well, decided he didn't want to spend the night, so we took the room offered. We got our things put away, and left the hotel to go eat at a fast food place, then came right back to go swimming. Our key cards WOULD NOT OPEN the 2nd room door. I went back down to the desk this time, she reprogrammed our cards and this time the key cards worked. We got our suits on and my husband took the kids to the pool first. I joined them about 10 minutes later, and the card wouldn't work in the 1st door into the pool. The kids let me in & my husband told me the 2nd door to the pool works. Each time a new person tried the door, one of us would open it and tell them the 2nd door works.

5.0 / 10.0

Could've been better, Could've been worse

Good breakfast (can't beat those warm cinnamon rolls.) 2nd room was super clean. Nice comfy beds. No highway noise. Bathroom layout was perfect.

Not a great neighborhood. Thin walls, thin ceiling.The sound of movement from inside adjacent rooms carried through to ours, not to mention the footsteps from the room above at 5 am. Narrow parking spaces. Not a good value overall.

10.0 / 10.0

Safe and fun family time.

Very clean, very kind and helpful staff! Very accommodating. Also felt very safe. Pool was great.

8.0 / 10.0

We had a very good and restful stay.

Breakfast was wonderful ! The staff were very helpful and friendly.

Location had homeless people around which was a little scary when they approached you.

6.0 / 10.0

Pleasant

I liked the breakfast choices

The room wasn’t cleaned properly, especially the bathroom. The toilet seat had pee stain on it, a lot of hair from previous guest everywhere, a lot of dust on the tissue box and the window.

6.0 / 10.0

Pleasant

We liked the breakfast options, the cleanliness of the pool, and the semi friendly staff.

I asked for housekeeping service for the second day but did not receive any. I really just needed my trash changed.

8.0 / 10.0

Very good

Staff was nice. Hotel was clean. The breakfast was good. My kids loved the pool. Even though it was very cold.

Building needs some maintenance. Our family was in 2 different rooms. There were small issues in both rooms.

4.0 / 10.0

Disappointing

The breakfast was same with all holiday In , pretty good

Well we checked in are room, there was no bath towels for are room we called they was nice to bring some up . The 1 to 10 on cleanes was 5 out of 10 . Look like the bathroom door needs to be replaced ,hade hole in the door. Some spots in the room needs to be finished painted. An on the wed page it says daily cleaning for room. An you most make sure ask for service for your room . Or you won't get it cleaned. I would say if they would keep on maintaining rooms an cleaning little me , it would be good place to stay . Not worth the price this go around.

7.0 / 10.0

Good

Location and cleanliness of the place.

Not enough bath towels or towels for swimming. Had to ask for blankets for pull out bed.

8.0 / 10.0

Great stay. A bit pricey for a small room.

Location

Toilet size

5.0 / 10.0

adequate

location and cleaning was good

parking was horrible!!!!

10.0 / 10.0

Had a nice stay here and would book again.

Staff was super friendly. Room looked updated even though the hotel appeared to be a bit older. Free breakfast was amazing and location was perfect for our stay. Bed was comfy too.

4.0 / 10.0

very disappointed would not stay here again

the location because it was easy access on and off the freeway

There was mold, cockroaches, mold in the cinnamon rolls that are given at breakfast, towels, carpet and bedsheets were dirty.

3.0 / 10.0

Poor

Breakfast was great and the best part of the stay.

Check in staff was rude and appeared to have better things to do than to check us in. Rooms were not clean. There was candy left in several places by previous stay. Dirty wash wrap left in shower.

8.0 / 10.0

Very good

The man who checked us in was friendly and helpful. The breakfast was excellent.

9.0 / 10.0

Will stay here again in future

Breakfast is awesome! Pool was great, clean rooms

They had staff walk out so our room didn't get cleaned one day but we were understanding. Had to ask for.towels and garbage bags but staff was great

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