Sheraton Chicago Northbrook

Very well maintained and staff were all very friendly.

There is no refrigerator in the room. Elevators are very slow and hot.

Perfect service, good professional staff

Breakfast is not enough - no vegetables available

I liked the out door scenery and the fact my family had the pool to themselves when we went down there. I loved that I could bring my dog. She was very excited. Staff brought us up a refrigerator upon request it was very clean and it was supplied very timely. I would return in the future.

I didn’t like how online pictures made it look like I was booking a suite with a bedroom and separate living room area but when we arrived it was an ordinary hotel room. I also didn’t like that it didn’t include free continental breakfast. That would have boosted my overall rate. I also couldn’t enjoy my shower because of the big open vent directly on the shower wall made me paranoid that someone had something in there to watch me shower, I couldn’t come up with a good reason that vent would be placed there. It should be made with the option to close the shutters.

Breakfast was pretty good.

The bed in the room I stayed in was completely broken down. I sad in the middle and the foot and head of the bed were higher than my lap. I am not a big guy. 6', 170 lbs. There was no way to sleep comfortably in this bed. When I addressed this with the front desk in the morning I was offered nothing more than a 1/2 sincere apology.