The Westin Chicago Lombard

Everything was perfect the room as has was very spacious I hosted my first galentine I was able to fit a table and my back drop arch witch was something I was concerned about wanting turned out really good

The location was amazing the food was delicious the view of the room was perfect

Nothing that I can think of I loved everything

Nice hotel we enjoyed our stay. We will be back!

More towels. But everything else was good

The breakfast every day was excellent. The waitress was so sweet and nice and I am a breakfast person so I ordered eggs and omelette and the coffee never bitter . I definitely want to choose this hotel again for our next visit to see family. This was a win win..

The elevator key card was a little quirky for it to capture and sometimes wouldn’t get our floor and we’d have to ride up again. Lol

The staff was very nice. The location was nice.

The room wasn’t clean the bed had crumbs in it and the washroom sink wasn’t clean. Very disappointing

Check in was quick, staff very good

Rooms were nice, would like to have families with kids and adults only floors separate.

Comfortability

Staff not as friendly as you would expect

Honestly there was not much to like other than the location of the hotel worked well for us.

The staff was less than welcoming, and they offered very little knowledge even when asked. NOBODY told us that we needed a parking pass and it wasn't until my wife noticed a sign upon our return from dinner did we learn this which meant another trip out in the ridiculously cold weather. When asked about breakfast staff gave elusive answers, to the point that we needed to call to talk to a third person.... On top of that the breakfast restaurant was severely understaffed and we watched as a single server struggled as they had 10 tables and the manager would not greet tables or pour coffee. The room itself had paper thin walls, and looked as if the furniture had been thrown together from yard sales as nothing matched. Our soap dish had three major chips and our comforter seemed as if the filling was staging a protest and the lumps were like sleeping with 6 dogs on the bed. These all were mentioned to management but I fear fell on deaf ears as you can explain the manager not seeing every room, but that is no excuse for the fact that the elevator doors on the inside on the three different elevators we used looked as if they had grime on them that remained from the Clinton Era. If the manager is not expected to walk the property and at least see the elevators it is clear where the problem begins.