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Fairmont Orchid

Top rated by guests

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9.0Outstanding

(141 Ratings)

"Beautiful grounds, pool and safe beach for kids. Nice places to paint."

Verified guest

Don't miss out! Price and availability may change

9.0 / 10.0

Outstanding(141 Ratings)

Resort in Puako, HI

5-Star Resort

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

Located among 32 oceanfront acres on the Kohala Coast, the Fairmont Orchid is a spectacular resort offering luxurious accommodations and extensive resort facilities to the discerning traveler.

Amenities at Fairmont Orchid

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of Puako, HI

city location on map

Nearby attractions

Kahalu’u Beach Park

Mauna Kea State Park - Halepōhaku Area

Kēōkea Beach Park

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

9.0Outstanding

(141 Ratings)

"Beautiful grounds, pool and safe beach for kids. Nice places to paint."

Verified guest

Don't miss out! Price and availability may change

$$$$

9.0 / 10.0

Outstanding(141 Ratings)

Resort in Puako, HI

5-Star Resort

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Puako, HI

city location on map

Nearby attractions

Kahalu’u Beach Park

Mauna Kea State Park - Halepōhaku Area

Kēōkea Beach Park

Available Rooms

About this resort

Located among 32 oceanfront acres on the Kohala Coast, the Fairmont Orchid is a spectacular resort offering luxurious accommodations and extensive resort facilities to the discerning traveler.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

9.0 / 10.0

Outstanding(141 Ratings)

100% verified reviews

10.0 / 10.0

Amazing place but not for people who can’t walk far.

Beautiful grounds, pool and safe beach for kids. Nice places to paint.

The elevator was out of order so we had to walk far to do anything. We are elderly and thought our room was right next to the beach per the advertisement. When I questioned at check in the girl said “Yeah they do that”. She said that she upgraded us so we just accepted our room. The staff were all amazing and so accommodating though.

10.0 / 10.0

Excellent! Excellent!! Excellent!

Overall, an exceptional property.

The food was a bit expensive.

10.0 / 10.0

It was the crown jewel of the week long stay

It was for my son‘s 30th birthday and they acknowledged that and gave him special treats, which was very kind. They upgraded his room to an ocean view and left Prosecco.

The location was stunning right on the water. The staff was very kind.

10.0 / 10.0

The upgrade was amazing!

Swimming pool, private beach, 2 outside bars, tiki torches

NA

9.0 / 10.0

Will return.it’sa favorite place relax and reset

Loved the Location. Snorkeling area. Morning sunrise canoe experience. Rooms. Staff.

Starting to show some age. Needs some attention on finishes. Paint, steps, tile, etc.

10.0 / 10.0

Wonderful, best resort on big island.

The pool is the best you’ll find and the food and service are first class. The grounds are beautiful and position on the ocean with the beach is perfect. The bed is the most comfortable I’ve ever slept in.

It is expensive.

10.0 / 10.0

The best resort ever!

This was the best resort I’ve ever stayed at!! The staff was so accommodating and friendly! Any ask they were able to handle! The facility was clean and overall just beautiful!! If I ever come back to Kona I would stay here again. I have 0 complaints!!

10.0 / 10.0

It was a superb conbination of calm and relaxing alongside providing a wonderful exprience to share with my family. The

Large expansive, good facilities, good food, ambience was very good

Prices

7.0 / 10.0

Beautiful Property with Inconsistent Service

The property is beautiful and the location is stunning. Some staff members were truly wonderful—warm, attentive, and professional, especially with kids. We also appreciated the follow-up from the Director of Quality, who acknowledged the service issues we faced and made a thoughtful gesture to make up for it, including a gift for our kids. That effort was genuinely appreciated and left us with a more positive impression.

Service was inconsistent—some staff were great, while others, particularly luggage service at check out were unfriendly or indifferent. We also had a disappointing experience at the beach restaurant and with the concierge. Lastly, we noticed many empty glasses and beer cans left unattended by the pool, which felt unsafe around children. All of that was acknowledged but the hotel as mentioned. One more note: there’s no option to tip staff via credit card, which made for an awkward experience when we couldn’t tip in cash.

7.0 / 10.0

Nice hotel, good location

Staff is nice and welcoming

You have to pay for everything additionally. At the beach you get a sun bed for free but no shadow at all. There are no beach umbrellas. In case you want there shadow you have to rent a different type of bed.

9.0 / 10.0

A beautiful, clean, and peaceful resort, though pricey, as is common with most things in Hawaii.

A beautiful, peaceful resort with a stylish atmosphere and not many people around.

We were fortunate to be grandfathered in with free parking, but it feels off that a resort charging hundreds of dollars doesn’t include parking. Given the abundance of land, its remote location, and the fact that the only way to get there is by car, charging for parking just feels in poor taste.

10.0 / 10.0

Absolutely magic

Beautiful setting Views from the moment you arrive at reception amazing Staff very friendly and we felt they really went above and beyond to help celebrate our honeymoon! Thank you!

8.0 / 10.0

Great family resort perfect location and sunset spots.

Love the layout of the property. Showers were great.

The beds were old and mattress hard. Pillows could have been softer. Only one breakfast place. Would not recommend the photography center.

5.0 / 10.0

Look for other options

Shallow waters are good but all beach equipment needs to be rented to be used. Room amenities are next to none. Bring your own bottles as each guest won't get one. We ended up buying a couple of bottles for our kids from near by market.

Service and amenities are below par in terms of price to value. Parking is a hastle and soon to be valet parking only. Avoid booking while the resort is hosting a wedding or a convention. The service quality appears to be focused on those guests including amenities.

10.0 / 10.0

Wonderful time. Love the separation of adult swim space

room, grounds and available facilities

10.0 / 10.0

Golf trip

Golf trip, perfect location, great hospitality and good food.

No complaints

10.0 / 10.0

Amazing property to get away and enjoy the beauty of Hawaii!

The location is amazing and the property is absolutely beautiful. Some areas of the resort and the rooms, mainly the bathrooms are in need of an update, but overall the resort is spectacular.

Need to update bathrooms and some areas of the resort.

3.0 / 10.0

Over priced. Lack of staff overall. The hotel doesn't answer the phone.

The room was nice.

For $1000/night I should have had a room with a view. Everything was overpriced.

9.0 / 10.0

Wonderful hotel! Amazing lagoon for snorkeling, great staff, free parking. Expensive, though.

The hotel has wonderful lagoon for snorkeling and swimming. Wonderful staff. Great location.

10.0 / 10.0

The Orchid is our "go to" stay on Hawaii!

The Gold experience is just as good as it has been on previous stays. The Team is friendly and goes out of their way to make our stay exceptional.

9.0 / 10.0

Location, Details, Friendly staffs

Such a relaxing, beautiful resort with all the details that you can feel they’re the top-tier resort. So much to do in this hotel: swimming pools, private beach, golf course, and spa.

Foods options are a little limited.

10.0 / 10.0

Excellent property. Staff super friendly and helpful

Great pool service, deli access very good as well.

4.0 / 10.0

Some wonderful aspects, but fell a little short for a family stay

The welcome was great! The room was very nice! Luxury linens and custom bath products were great. We liked the guy who led us in an ocean snorkel experience.

It would have been better to have prompt service in the restaurant by the pool. It took 20 minutes for initial contact and another 20 minutes for fish and chips and a very generic cheese pizza. The pool could use some fun features. After the unusual wonderful welcome, the service level changed as we encountered less unhelpful people around the property and even at the concierge desk. Our ocean snorkel activity was after our room checkout and there was only an outdoor shower available to us on the facility. Overall we had a slightly less safe feeling as a family than in other resorts with kids. I think it’s a good place for couples but maybe not for older kids, but also not worth the cost.

10.0 / 10.0

Excellent!

The service was excellent!

10.0 / 10.0

Peaceful and relaxing.

Family friendly. Good restaurants. Proximity to market place. Location.

Need more open umbrellas for shade by pool and open for a longer duration end of the day. No water slides.

6.0 / 10.0

Beautiful resort, on the pricey side with lots of extra's to pay for if you want more comfort.

Beautiful garden, pool, beach, and facilities. All is well-kept and taken care of. Nice choice of restaurants, some with live music.

The upselling - for simple things like proper shade on the beach and snorkeling equipment beyond one hour you pay extra. For the price we spend on the room, we expected these items to be included. On top of that the SPA and the restaurants are all on the pricey side. We were placed next to a service room which was very noisy every morning, we complained and got a small compensation upon check-out. Well handled, but could have been avoided.

8.0 / 10.0

Very good

Great views, good location, friendly staff

No general store / gift shop. The deli there is bad, and needs to be replaced with something better

10.0 / 10.0

perfect in every way.

The Fairmont Orchid is a stunning property. the accommodations were comfortable and plenty of amenities. we were gold guests and hotel staff was incredible… the lagoon has one of the best beaches!!! will be back again and again.

9.0 / 10.0

Beautiful property with friendly staff and lovely restaurants.

The pool, the walking trails nearby, the overall property and grounds.

The beach was pretty much non existent.

7.0 / 10.0

good but not great. service was lacking a lot.

the service was terrible. we waited for servers at all the restaurants and bar. it’s like we didn’t exist.

6.0 / 10.0

Way overpriced for what you get - 4 start at best

great location

Nice hotel, but a bit outdated. Not sure why it's 5 star - maybe in the past it deserved such a rating. We were very much looking forward to a luxury experience, but it was no better than some of the lesser rated properties in the area. Not worth the price at all. We will never return.

7.0 / 10.0

I would recommend this property for a higher price vacation. It is gorgeous and very relaxing but very expensive. Most

The property was gorgeous but the restaurants and amenities were extremely expensive. Guests who come to the property without a car are forced to pay exorbitant prices after paying hotel fees and other costs to stay at this very beautiful property. Regular middle class people cannot afford a vacation at this beautiful place.

The beauty and relaxation of this property. The staff were mostly friendly and very helpful.