Hilton Vacation Club Aqua Sol Orlando West

Rooms and staff.

N/A

Everything was clean and comfortable. The location to the Disney Parks were convenient as well. The water park was the highlight of the pools. Also the hours of the pool was convenient as well.

I really liked the hotel. It was difficult to get a luggage push cart though. But once we asked the staff, he went out his way to provide one.

The water slides

No cash option

The resort itself is lovely. Great facilities for our family. Its on a great location, but be aware if relying on public transport its quite limited in this area amd we ended up hiring a car.

We booked a 2 bed appartment. When we arrived at 11pm we were told they had over booked and they had no rooms available. After some time, they decided they could get us a 1 bed room for the night amd sort it im the morning. The 1 bed ro.didnt suit our group at all (hence why I didnt book it) however for 1 night and considering how late it was we took what we could. The following morning I went at 10am to sort out getting to our originally booked room. The lady I spoke to had no idea of the situation and after explaining she assured me there would be a 2 bed room available at 1pm. We packed up our room and headed down at 1pm to get a new person who apparently also didn't know the situation and after explaining it again, we were then told the room wasnt ready yet and that it would be ready by 3.30pm. At this time, I went out to get groceries. Whist I was out, I was delayed and suggested my partner who stayed behind go to reception at 3.30pm to get the room key so I could have the groceries straight into our room. He went at 3.45 and was again told they were unaware of the situation and that the room wasnt ready and to give it another hour (keeping in mind regular check in is 4pm). At 4.15 I then received an email addressed to another name, telling me the room was ready. I replied to confirm it was meant for me given it had been incorrectly addressed and took the opportunity to express my disappointment and frustration. I received a reply email stating they were "deeply sorry" for the situation. My partner then called them from the smaller room to get our new room number and arrange for them to come and collect our bags before he headed to reception to get the keys. 20 minutes later upon arrival from the supermarket, I went straight to our new room to find my partner wasnt there. I called him and he said he has been waiting in line at reception for almost 30 minutes.