River Hotel
Top rated by guests





8.3Excellent
(7,022 Ratings)
"If was an amazing hotel, one of the best places, everything is close and safe any hour, we enjoyed a lot I will be recommend 👍"
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Ideally located in downtown Chicago along the Chicago River, this 4-star boutique hotel features modern guestrooms with free WiFi. The Art Institute of Chicago is 10 minutes' walk away.
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
WiFi/Internet
Shared living spaces
Laundry services
Safe
Accessible by lift
Contactless check-in/out
Cleaning products
$$$$
Top rated by guests
8.3Excellent
(7,022 Ratings)
"If was an amazing hotel, one of the best places, everything is close and safe any hour, we enjoyed a lot I will be recommend 👍"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
If was an amazing hotel, one of the best places, everything is close and safe any hour, we enjoyed a lot I will be recommend 👍
Nothing
10.0 / 10.0
It was nice and clean. Staff were friendly
Everything was good but i would have been better if they gave us a higher room to get a better view of the city.
9.0 / 10.0
The location couldn't be any better if you wanna explore the downtown area. The bed was comfortable and everything was clean. Check in was fast.
You notice that some of the cabinets are not the newest but everything worked well! Don't really like the Check in Terminals even though it was pretty quick and worked but prefer the personal service.
9.0 / 10.0
The room was very clean, which is the most important for me at the hotel . Location was perfect as well.
8.0 / 10.0
Loved the view from my room. Self check in process. So close to heaps of touristy destinations. Small room but was enough for just me!
Very noisy, could hear all the traffic from floor 28. Bathroom had previous guests hair still in it. I wish the coffee station had hot chocolate!
1.0 / 10.0
It was around some good restaurants and stores.
Hello, I just wanted to talk about my stay are you hotel yesterday evening. It was mediocre to say the least, the heat did not work in the room I stayed in and upon me calling the front desk about the issue they brought me a space heater that hardly worked. The tv didn’t work and the icing on the cake there was a pair of USED female underwear behind the curtains truly a distasteful experience. I couldn’t even stay in the room for my full stay it was freezing I checked out early and had to stay somewhere else. Id like to be compensated in some manner for that stay.
3.0 / 10.0
Central location
Only one working lift, so a ~15 minute wait every time I wanted to enter or leave my room. No response to multiple emails complaining about this.
8.0 / 10.0
The location and the staff
The room was very small
10.0 / 10.0
Location!
1.0 / 10.0
Staff was helpful with parking.
The room was extremely small and not what I expected.
10.0 / 10.0
Location was excellent and also the staff
N/A
10.0 / 10.0
The young lady who was desk clerk when I checked in LATE at night was EXTRAORDINARY!!! Her courtesy, kindness, & helpfulness was UNMATCHED!!! Only wish I recalled her name!!!
9.0 / 10.0
The location is excellent; so many excellent steakhouses nearby as well as River North neighborhood right across the bridge and so close to all the shops on N. Michigan Ave Stayed here 30 yrs ago for the view and it did not disappoint once again. Only wish they’d update the rooms already! But the beds are extremely comfy. Thank u to Ronnie. The SWEETEST, most hospitable and accommodating front desk clerk I’ve ever met! Until next time
Patrice
Lack of updating bathrooms and carpeting in rooms
7.0 / 10.0
- Location, very central to everything
- The staff were amazing! Especially Ronnie who should be commended on his customer service and upbeat attitude
- Free luggage store
- Noon check-in
- Hands-off approach to housekeeping easy not to be disturbed
- Large room size
- Lobby area was cool
- Windows were single pane which let cold and all noise in
- Bed was soft and sunken in the middle
- No range of pillow hardness and the ones we had were super soft
- No onsite restaurant or bar
- Hotel in general is dated but reflected in the excellent value for the location
- No kettle in the room for boiled water
- View from window was no existent so would suggest booking a room with a view
1.0 / 10.0
It was beautiful and in a good location to walk around downtown.
The room we stayed in smelled like cigars and mold. The vent in the ceiling had black mold growing out of it onto the ceiling. I did not see the mold until I laid down for bed late at night and we were only staying for one night. I was already frustrated when we arrived because we could not find a parking garage. Due to the protest that happened right when we arrived traffic was horrible. We parked on the opposite side then of the protest and had to walk quite a way in. I was hot and ready to get a shower and ready to eat our dinner for the night. That whole experience was frightening to say least we are from a small town and that is not something we see everyday or actually ever. The staff did not seem to be very emphatic as they seemed used to that kind of thing. But as guest we were not sure what to expect and it was also scary because it was so close to our hotel.
10.0 / 10.0
I liked the location and the view from 35th floor. I felt comfortable having a coffee at the 2nd floor.
5.0 / 10.0
Lovely location, friendly staff, beautiful lobby.
No air flow and quite stuffy, making it hard to sleep. The thermostat does not work in the individual rooms. My room was 77 degrees and never cooled down. I was also on a top floor, so it got very stuffy. The room itself was quite small and did not match the feel of the lobby at all. The bed was on the soft side. There was no Kleenex in the room or bathroom. My room faced another building, so there was no view.
9.0 / 10.0
The room was very clean and comfortable. The staff at reception were friendly and nothing was too much trouble for them. The lift to our floor worked well.
Non
2.0 / 10.0
Location
Small room, no window, no natural light, no air, no breakfast area, no communal area
5.0 / 10.0
Location was excellent and staff were very friendly.
Previously stayed and had a lovely room. This time, the room we had was tired and dated. Felt uncomfortable in comparison to the better furnished/decorated room we had previously. If I had this room the first time, I would not have rebooked and will question whether I do again unless all rooms are refurbished or the price better reflects the condition.
6.0 / 10.0
Location! Location! Location!
Rooms, furniture, floors are outdated. Couch had stains and was not cleaned up despite our request to do so…
8.0 / 10.0
Great location, very clean hotel.
Wish the 2bdrm suite had door for the sleeping areas for more privacy.
9.0 / 10.0
Location, friendly staff, beautiful building, good facilities
All good. Would be nice if they had foam rollers in the gym, but that is quite picky
6.0 / 10.0
Staff were great and the location was superb
Room was small and not as expected based on the pictures
9.0 / 10.0
The hotel is in a great location. Room was very clean and comfortable. We had no trouble waiting for a lift. Staff were helpful and friendly.
9.0 / 10.0
Great location and reception staff
6.0 / 10.0
Location
It was partially clean when we arrived. We stay for three nights and they never clean our room. In addition, one elevator was not working and you can spend ages waiting.
10.0 / 10.0
It is close to everything. We came in on the South Shore Line so very close to Millennium Station and the blue line to O’Hare. Our double room even had two bathrooms which was great.
We stayed on the river side so that elevator was totally functional. Sounds like the opposite elevator wasn’t working well as others reported but it didn’t affect us. We had to wait a long time to check in our room because there was a problem with one of our mattresses. But they managed it well, kept us updated and gave us a late check out.
5.0 / 10.0
the location
The elevator was broken. We walked down 20 flights at least 3x. It was so hot in the hallway--was the A/C broken, too? The bathroom was old and resembled a hospital bathroom. The room was very very small.
8.0 / 10.0
The location and the staff.
I don’t think they realized our room didn’t have all the amenities. Until we needed the room to be cleaned.
8.0 / 10.0
Location was near everything. Did not need a car in downtown Chicago.
I did not get to go to the beach.
8.0 / 10.0
The staff on the front desk were lovely and really good with the kids.
Nothing.
10.0 / 10.0
Location
Service
Bed
9.0 / 10.0
Front Desk Staff were amazing especially Jock who helped us plan our stay
Pillows were lumpy and were not aware that our Room would not be serviced unless requested.
7.0 / 10.0
The location and staff was amazing!
The building is old and the room small.
8.0 / 10.0
the room was great. awesome shower and beds. location is excellent
the elevator was down so only one elevator. took ten minutes each way every time you wanted to go somewhere
10.0 / 10.0
The 2 bedroom w/ kitchenette suite was perfect for our group of friends.
N/a
9.0 / 10.0
We were stuck in the lift for 30 mins! But the hotel went all out to get us out, and took off the day charges before we could open our mouth to complain!!! But the location of hotel, the Staff, Cleanliness comfort all Superb. Call out to front desk staff 'Tony', for excellent service and warmth.
None
10.0 / 10.0
Location, amenities and cleanliness
Half the elevators weren’t working
1.0 / 10.0
nada
They didn't clean the room for two days, and when we asked, they told us we had to let them know we wanted it cleaned, and that was never made clear. A hotel like this can't have this policy.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at River Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is River Hotel pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at River Hotel?
We found 17 amenities for this rental. This includes business facilities, concierge services, free wifi/internet, free parking, and air conditioning.
