Holiday Inn La Mirada Buena Park by IHG

Nice

Wasn’t informed about a voucher for breakfast. Thought it was a free. The toilet was really low to the ground.

Clean & great customer service

I was given a room on the 7th floor. Only ONE elevator working (out of 3) had to wait about an hour to go up or down. INSANE! No discount offered

Enjoyed how close it was to restaurants.

Convenient and near to where we needed to be

Per the booking website. It stated breakfast included. But I needed a voucher and I wasn't given any and the front desk staff stated my reservation did not include breakfast

Clean and peaceful

Well located close to highways in a very safe and quiet area, large parking lot, very nice staff, big room, free wifi.

Elevators were in maintenance and slow during our stay, free wifi on and off.

The room was neat and clean. The bed was comfortable. For a change the toiletries were better than other hotels.

The hotels lifts were under renovation so had trouble getting them on time. The breakfast was ok but could have been better considering holiday inn branding. The luggage trolleys were absent so one needs to carry their bags and with kids that can be an issue. The room size too i felt was small. I had taken a room with sofa bed and the sofa bedding wasn't put which is generally the case with other hotels. I felt it didn't meet the Holiday Inn brand

Nothing

The elevators were a long walk to get to the correct elevator and we had to walk through the inner workings of the hotel to get there. There was a USED men’s razor tucked away in the towels and made very clear that nothing was cleaned. The ceiling was brown and looked stained from cigarette smoke and the bathroom was filthy

Facility in nice area. Over all the building very nice and neat.

Room next door was smoking weed and cigars . Had to spray lysol for smoke smell. Also pillow smelled like feet. Also had to dust the bed off due to possible fleas. We stayed in room 810.

Pool was nice, room was okay.

Not flexible at all... We arrived a bit earlier, half an hour before check-in time. But out of the whole hotel not a single room was ready we've been told. Have to wait till 3pm. Ok fine, next thing, the elevators! They decided to turn off most of the elevators, so the whole hotel have to use a single elevator, thats really old and slow.. using the stairs was most of the time the best option. Also the look and feel of the hotel is outdated. (Not for the rooms, they were fine). Also you have to pay 10 dollars! Per day for parking. Also for the day that you arrive and leave.. so on the day that we leave we pay 10 dollars, and the car is not even in the parking lot.. ridiculous...

Great location, quiet area, and Chick-fil-a is across the street. There is plenty of parking!

The front desk said Breakfast is $20 per person, and $11 parking per night. Overall, the place is run down, the hotel smells really bad like old carpet, and only one elevator works. Cheap furniture and most items in the room did not work, plus the shower had soap sum. It just needs a lot of work, and it's not worth the price.

Breakfast was poor, just basic. Bed is comfortable. Laundry service available.

Breakfast Location,too far from Downtown and airport. Nothing to do nearby. Taxi to and from hotel are too expensive. Hotel store is too expensive,$7 for 1L water. No complimentary water available.

The workers were all very friendly and helpful.

The elevators weren't working which is understandable but there was a very poor plan in place to make up for it. Hair on the bathroom floor when we walked in.

Nothing

The ac didn’t work

Nothing

Elevator didn’t work and unfriendly staff

The bed was very comfortable. The jacuzzi, pool, and workout rooms were nice. The front hotel staff was helpful and attentive. I appreciated the late check out.

I didn't like that I had to pay for parking. That came as a surprise. The breakfast buffet is overpriced and I didn't realize it wasn't free until it was too late.

Karina C was totally awesome and helped me out with my reservations very very helpful

The breakfast buffet could’ve had more of a selection

Liked the room set up and tubs

N/A

The staff was friendly, beds were comfortable and the restaurant on site was great! Plus a Pete’s coffee!

I felt the rooms could have been cleaner and the room we were in was awkward bathroom the plus was super far away from the mirror to use blow dryer

The location was great! Pool was nice and Jacuzzi also Sauna!

Elevators were old and creepy. Bottom floor felt like a Hospitol ward.

The hotel was really nice. I was very pleased and well satisfied. I will tell everybody about this hotel. I wonder do you have any hotels in the south. Like Georgia, Alabama, Florida, the Carolinas. Thank you so much.

What sums it up! It's to leave at least extra face towels. Which we did and they were on time. Thank you so much.

Great facility and kind staff

The noise level of the highway

Left at 5am this morning. Your night desk person said the elevator was out of order. My friend found a chair blocking the door so elevator would not move. This is absolutely insane. Never will stay at this place. Have been an IHG member for at least a decade this is uncalled for. Will be calling customer service tomorrow.

nice staff clean room

n/a

Mattresses were comfortable. Free parking.

One of the beds had metal brackets exposed and I hit my ankle on it twice getting in and out of bed. I now have a cut and bruise on my ankle. I included a photo below. When I addressed this at the front desk I was offered 1000 points if I joined the holiday inn points club. I said no thank you I was just letting you know so you could have someone fix it before someone else gets hurt. The elevator down button on the 2nd floor did not work. Every time we wanted to go down we had to press the up button and ride it up to whatever floor called it before going back down to the lobby. The “restaurant” was awful for breakfast. We waited at least 5 minutes at the hostess station to be seated before we saw the one waiter who was working. He finally told us to seat ourselves. He never asked us if we wanted a menu so we assumed it was buffet only. Nothing stated the price anywhere. The selection was abysmal. Nasty scrambled eggs, sausage links, undercooked potatoes, and soggy French toast. Plus some stale pastries and unripe melons. We were literally shocked when the bill came and we were charged $27.50 EACH! We asked the waiter what the heck!! For this you want $28? He did change it to only charge us for the continental breakfast which we appreciated. But even that was ridiculous. That is the kind of breakfast most hotel chains include with your stay. I will not only never stay there again but will never stay at another Holiday Inn if I can avoid it.