Best Western Plus Arrowhead Hotel
Top rated by guests





8.2Excellent
(263 Ratings)
"Jeana the front desk lady was amazing and went above and beyond!"
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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Arrowhead Inn and Suites within 10 minutes' drive of downtown San Bernardino. The hotel offers a hot daily breakfast, free WiFi in all guest rooms and an outdoor pool.
Business facilities
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Top rated by guests
8.2Excellent
(263 Ratings)
"Jeana the front desk lady was amazing and went above and beyond!"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
3.0 / 10.0
Good location with a grocery store across the street.
I recently stayed at the Best Western Plus Arrowhead Hotel, and unfortunately, it was a very disappointing experience.
We arrived just after 6:00 p.m. and waited at the reception desk for over 15 minutes before anyone appeared. The lobby was full of guests and the atmosphere felt chaotic and disorganized from the start.
When we finally got to our room, it smelled strongly of stale smoke. We had specifically requested three beds, and the pullout sofa was unacceptable — the mattress was paper-thin, visibly stained, and honestly not fit for a dog bed. It was clear there was little attention paid to cleanliness or quality control.
The common areas reflected the same lack of care. There was trash sitting in the elevator that remained there overnight, and the property overall felt unkempt and poorly maintained.
Breakfast was absolutely disgusting — low quality, poorly presented, and not something I would expect from a “Plus” property.
Two stars is generous at best. I would not stay here again and would not recommend it to others.
10.0 / 10.0
Jeana the front desk lady was amazing and went above and beyond!
Nothing I loved everything from the 2000s vibe all the way to the coffee machines
10.0 / 10.0
My mom and I loved our stay at Best Westwrn Plus Arrowhead Hotel. We enjoyed the cleanliness, the atmosphere, and Staff.
Everything went well.
7.0 / 10.0
The bed is extremely comfortable in my opinion. They did have some movie channels without commercials. Parking is also free
Didnt feel very clean. Breakfast is basic. Not a lot of light
8.0 / 10.0
Clean and comfortable. Location was really close to our event.
Clean and save
1.0 / 10.0
The people working in food area were very polite and helpful
The location of this place is not good at all!!! We also got charged for a rug stain that we didn’t do!!! And even though I called and talked to manager they told me there was nothing they can do. That’s not ok because I know for a fact we didn’t not do that. And also there was tons of mosquitoes in pool area that we couldn’t even enjoy at all!
9.0 / 10.0
Customer Service was amazing!
Room was super dusty!
6.0 / 10.0
The property was ok the room was decent. The staff was great.
We tried getting into the pool area and we’re all attacked by tons of mosquitoes. To the point where we didn’t even want to go back.
5.0 / 10.0
Breakfast sucked!
Breakfast!!!!!!!!!!!!!
9.0 / 10.0
They took 150 dollars as deposit and they not returning yet
The night workers was sleeping when we arrived
9.0 / 10.0
INTERNET WAS 100% BETTER THAN THE LAST TIME WE STAYED.
ZERO
9.0 / 10.0
Staff offered good service. The room was clean.
No comment.
5.0 / 10.0
The hotel was located near where I needed to go therefore it was convenient and easy to access from the I10 highway . The ladies at the reception desk were friendly . The room has a good size .
What we didn't like is that the furniture in the bathroom particularly the towels cubby was worn out , it would benefit from either replacement or a fresh coat of paint . One of the bath towels was dirty , it had a yellowish stained on it . Under the beds there was a lot of dust and some trash, it seems like this area of the room is not vacuumed . The first night was nice and quiet but the second night, there was a constant noise and we were not sure if it came from the elevator or the laundry room , our room was 312 and it was closed to both the elevator and the laundry room .
2.0 / 10.0
The room that i was given had blood on the wall. The elevator was broken/ unusable. Front desk attendants need to be trained much better, very rude and is unaware of policies.
10.0 / 10.0
I really loved the hospitality of the front desk. The room was clean and ready at check in.
Only issue was the rip in the carpet I was scared they would try to blame me when it was already there when I checked in.
9.0 / 10.0
Very pleasant and home like hotel
8.0 / 10.0
Good location
10.0 / 10.0
I love the staff he help me to get a room early. I was there for a family issue the room was lovely.
None
10.0 / 10.0
Comfortable clean room and was able to sleep with no interruptions.
Everything was fine no complaints.
10.0 / 10.0
Breakfast was excellent, staff very friendly, very nice place for the money.
10.0 / 10.0
loved it
I could hear the person next to my room and needs updates
9.0 / 10.0
comfortable, good breakfast
bed was a little bit hard, not bad
10.0 / 10.0
it was clean and easy to find
everything was okay
5.0 / 10.0
The breakfast was OK but not the best one neither. The location, very close to the I10 but without having the noise of the freeway, was what I was looking for. You can find a few restaurants close to the hotel too.
The floor in the bathroom was sticky. The shower curtain was too short so it was impossible to take a shower without having the floor completely wet. The bathroom certainly needs an upgrade.
10.0 / 10.0
The facility was clean and the staff were great. The room was plenty big enough for 5 of us!! The beds were definately comfortable.
The AC wasn't as cold as we would of liked but duable
10.0 / 10.0
how comfortable and cheap it is
I loved the property
4.0 / 10.0
staff was friendly
noisy and uncomfortable. When kids are yelling in the hallways at 11pm your staff who is 20ft away should say something
2.0 / 10.0
location
staff was not friendly. The rooms were not clean very old and need updating
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Best Western Plus Arrowhead Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Best Western Plus Arrowhead Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Best Western Plus Arrowhead Hotel?
We found 1 amenities for this rental. This includes , and business facilities.
