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Kwa'lilas Hotel

Top rated by guests

Facade/entrance

Seating area, Bedroom

Bedroom

Banquet/Function facilities

Banquet/Function facilities

8.7Excellent

(829 Ratings)

"Awesome"

Verified guest

Don't miss out! Price and availability may change

8.7 / 10.0

Excellent(829 Ratings)

Hotel in Port Hardy

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Located on North Vancouver Island, Kwa'lilas Hotel is less than 10 minutes' walk from the waterfront and Port Hardy city center. It offers on-site dining and provides free WiFi in every room.

Amenities at Kwa'lilas Hotel

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Balcony or Patio

TV

Wheelchair accessible

Beachfront or waterfront

Garden

Family friendly

Free parking

Map of Port Hardy

city location on map

Nearby attractions

U'mista Cultural Centre

Whale Museum Interpretation Centre

Dakota Memorial

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.7Excellent

(829 Ratings)

"Awesome"

Verified guest

Don't miss out! Price and availability may change

$$$$

8.7 / 10.0

Excellent(829 Ratings)

Hotel in Port Hardy

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Port Hardy

city location on map

Nearby attractions

U'mista Cultural Centre

Whale Museum Interpretation Centre

Dakota Memorial

Available Rooms

About this hotel

Located on North Vancouver Island, Kwa'lilas Hotel is less than 10 minutes' walk from the waterfront and Port Hardy city center. It offers on-site dining and provides free WiFi in every room.

Amenities

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Balcony or Patio

TV

Wheelchair accessible

Beachfront or waterfront

Garden

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.7 / 10.0

Excellent(829 Ratings)

100% verified reviews

7.0 / 10.0

It was just ok

The bed was really comfortable

The maid service was terrible. Didn’t take my garbage or recycling and did not replenish my coffee or to go cups. Ran out of toilet paper.

10.0 / 10.0

Good place to stay n

Awesome

Middle of town

9.0 / 10.0

Nice food, friendly staff.

Breakfast nice. Location suited my needs. Bed was comfortable.

Having to work out which way to walk from the elevator to reception. You look both ways and the look the same.

3.0 / 10.0

Not a good experience.

The location.

We were disappointed with the level of service at reception. The staff member we interacted with was uncommunicative and discourteous. Despite requesting room cleaning earlier in the day, it had not been completed by the time we returned that evening. When we asked to change rooms, there was no acknowledgment of the oversight or any effort to make amends. While the room was eventually changed, it caused inconvenience—we had to move all our belongings and our puppy experienced unnecessary stress. The checkout process was also delayed due to a system glitch, adding to the frustration. There was a different person at the reception who thankfully took some decisions and closed out the process as we had to drive back all the way to Nanaimo for our ferry. Additionally, the hot water was unavailable due to boiler issues, which had not been communicated to us in advance. Overall, the experience fell short of expectations and reflected poor service.

10.0 / 10.0

I enjoyed the decor and atmosphere in this hotel.

Very friendly staff. Very nice reception area. Everything was spotless clean. Great decor.

A gym would be a great addition to this hotel.

6.0 / 10.0

Satisfactory with comfortable bed.

Breakfast started too late for us to eat before having to leave for the ferry. Some kind of bagged breakfast sandwich or something like that would sure be a nice thing to be offered at check-in or check-out

The bannock on the salmon bannock burger was so tough I could not cut it with a knife and could barely bite through it. This was at the pub. The walls were thin between our room and the neighbours.

8.0 / 10.0

We enjoyed the comfort and decor of the Kwah"lilas. We would stay there again in a future visit.

Our breakfast was served well and in timely way.

We did not enjoy the Bannock served with our dinner; perhaps a different recipe. We expected a more biscuit-like preparation

9.0 / 10.0

Most enjoyable stay, recommend it .

The indigenous art is fantastic and the ha’me restaurant is excellent

10.0 / 10.0

I will definitely stay here again in the future. Don't hesitate, book at this accommadation.

Impressive soon as you walk in the main doors. Beautiful traditional artwork all over the lobby. The staff is incredibly professional and helpful. The hotel was spotless, clean and fresh. The pub was great for shooting some pool or watching some highlights. Also had great staff.

There wasn't a lot we didn't like about this hotel, I will be stretching to find something. One thing we didn't like was the scent in the elevator, it wasn't a bad smell, just a strong air freshener. The other stretch was the low water pressure.

7.0 / 10.0

Ok

Old but maintained good

10.0 / 10.0

The Kwa’lilas Hotel was great however the Nax’id pub/restaurant could use a few pointers on improving service

Close to the ferry upon disembarking. Friendly and helpful staff

The attached restaurant/pub was great until our last day, we sat in the restaurant for 35 minutes in the morning and no one acknowledged us. I went up twice to ask for menus and service. I also showed them where we were sitting. Three other tables were seated and served after us…..we finally got up and left. Rotten way to end our first visit to Port Hardy

8.0 / 10.0

Beautiful hotel with Indigenous touches, well located. Dining room was fantastic.

The hotel is beautiful, a real cultural icon. The pub atmosphere was okay but the food was good. The dining room was exceptional in design, service and food. The lobby had some beautiful Indigenous Art.

The room was clean when we arrived, a little bit of a cleaning supply smell but aired out nicely with the window open. Daily cleaning could have been better; make both beds even though one looked semi made, empty garbage etc. Was disappointed that their Art Gallery/Museum had limited hours, closed at 4 pm and not open on weekends.

9.0 / 10.0

I highly recommend this hotel, you won’t be disappointed.

We were very impressed with the Kwa’lilas Hotel. Clean and extremely comfortable, both the pub and dining room served excellent food and the staff were friendly and helpful.

Nothing about the property disappointed me.

10.0 / 10.0

Excellent food, beautiful hotel, perfectly clean! Thankyou

SO clean! This is a beautiful hotel in a fantastic location - just what we needed after the long ferry from Bella Coola! Thankyou!

8.0 / 10.0

Perfect for a night after the Inside Passage ferry ride. Awesome breakfast.

Comfy bed, very good breakfast, location near the ferry terminal. Staff very attentive, even at busy times.

It was clean, but a little scuffed in places in the room and down the halls.

9.0 / 10.0

Clean and comfortable, convenient location.

Convenient location. Very clean and comfortable rooms. Pub had excellent food.

Nothing much else in Port Hardy but this was convenient stop in our travels.

9.0 / 10.0

Great hotel and friendly

Really helpful staff when arriving at 1am and all ready for us. There was plenty of time for sleep in before breakfast finished serving and our check out time. Lovely comfortable room.

It is unusual to use fire doors to get from your corridor to the main part of the hotel - no signage for directions back to reception.

9.0 / 10.0

Quality stay in Port Hardy

Lovely property with nice touches of First Nation art work. Staff very friendly and helpful. Lots of parking. Bar attached serving good food and drinks

Nothing

10.0 / 10.0

Beautiful modern hotel - highly recommended!

Modern and very attractive hotel- great beds and excellent restaurant onsite. We had a very late checkin due to our ferry arrival and staff was available and efficient.

Nothing

9.0 / 10.0

Perfect stopover place!

Very nice and convenient place; especially if you have to take the early ferry. Nicely designed.

9.0 / 10.0

The hotel room and location of hotel as well as the comfortable beds was excellent

The rooms and location of the hotel also it is clean and quiet

The lounge restaurant is loud and food is ok

10.0 / 10.0

it was comfortable, clean and had a beautiful mountain view to wake up to

I loved the art and culture, sharing your culture in this way is amazing

I am from the Heiltsuk, it would be nice to share your songs, or a few celebration songs in the front area.

8.0 / 10.0

Comfortable and friendly place to stay.

Very comfortable and friendly. Good restaurant.

9.0 / 10.0

One of the best stays in Northern Vancouver Island

We had a warm welcome from the front staff and relaxing nights after hours of adventure in the hotel. We were also happy with having breakfast at the hotel, so we could leave early for our adventures, considering Port Hardy does not have much options to offer.

The restaurant menu had limited options, and they were a bit pricey.

7.0 / 10.0

Little trouble with the booking - in a beautiful hotel

Beautiful hotel, clean, comfortable and a very nice breakfast too.

We had trouble with the night check in staff member who kept insisting we had not paid (it was paid on booking and I kept showing him this) yet he insisted it wasn’t paid and asked for multiple payments on our various cards. We kept requesting for more help from a manager but he refused our repeated requests. In the end we paid over $1000 CAD for one night. It was late and we were exhausted but this took a long time. The next morning when we tried to resolve it and there was no record of us even staying there at all, very concerning. The morning staff and the manager handled everything for us really well and the charges were reversed. I understand sometimes staff need support, so I’m only mentioning this in case it happens to another guest. The hotel is amazing and everything else was amazing. Hopefully the same doesn’t happen again.

7.0 / 10.0

If in Port Hardy this is likely the best place to stay

Pleasant reception

The food

9.0 / 10.0

We had a good 3 night stay at this location and easy parking

Good location and great staff, the restaurant staff and food were terrific

There was not much not to like the only complaint would be that there was a smell of damp in the bathroom and I did not inform the staff which I did mean to do but I would definitely use this property again.

8.0 / 10.0

love it

love the rooms and beds, lobby and staff

food was ok but has been better. portion was smaller than usual

8.0 / 10.0

Enjoyed my stay. Would come back again!

Staff are super friendly; hotel is clean & beautifully designed with First Nations art.

Food needs improvement. Dinner-deep fried bannock was saturated in oil, salmon small size. Breakfast was small portion of stewed berries & yogurt; not fresh fruit.

10.0 / 10.0

Great place to stay for a few days.

Great location, rooms were clean & comfortable and the staff were really friendly. The on-site restaurant/pub served great food.

Lack of luggage carts.

10.0 / 10.0

An exceptional hotel. Great value for money.

No breakfast. Very comfortable, clean room. Very friendly and helpful staff on reception. An exceptional place to stay. Great value for money. Loved the Pub restaurant!

Nothing to dislike.

9.0 / 10.0

great people and very nice rooms

very clean and great place. right in the start of the town.

nothing. always stay here and will continue

9.0 / 10.0

Very clean!

Beautiful hotel inside and out, lovely staff very friendly and helpful. The little gift shop and museum were fantastic.

Unfortunately we couldn't use our breakfast vouchers because we left for the ferry before the restaurant opened (nothing they could have done to fix that anyway.).

9.0 / 10.0

Convenient & beautiful

Loved the style/decor & how perfectly clean everything was. Within walking distance to shops. Adjoined pub is easygoing and offers tasty food. Would book again without hesitation.

Breakfast was not included, but we got 20% off vouchers for a breakfast in the pub.

10.0 / 10.0

Great Indigenous-owned hotel with excellent service and facilities!

The Indigenous outwork and explanations were very unique and perceived as intentional. The location was excellent and the facilities/rooms lovely. Staff was really polite, helpful, and efficient. Thank you!

9.0 / 10.0

Excellent hotel for a stay in Port Hardy with magnificent art.

The hotel was great. We had a nice, well appointed, comfortable room, The staff were very friendly and helpful, and one of the staff graciously offered to explain the art piece in the lobby and its historical implications.

There is so much great First Nations art; it would make a great hotel even better if there were write-ups we could read about the pieces in the hotel - the artists, their Nation, the story in the art. With that, the hotel would verge on museum. The hotel's restaurant could also have opened the patio first for outdoor dining (the patio was closed during our visit), instead of indoor dining, as we're not comfortable eating indoors with our child being unable to be vaccinated. We ended up ordering in from another restaurant.

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