Kwa'lilas Hotel
Top rated by guests





8.7Excellent
(829 Ratings)
"Awesome"
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4-Star Hotel
Guests love it hereGuests give this property a top rating
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Located on North Vancouver Island, Kwa'lilas Hotel is less than 10 minutes' walk from the waterfront and Port Hardy city center. It offers on-site dining and provides free WiFi in every room.
Business facilities
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Top rated by guests
8.7Excellent
(829 Ratings)
"Awesome"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
Very pleasant t environment.
Another chair in our room and a lamp over the chair to facilitate reading.
8.0 / 10.0
It’s comfortable.
NA
9.0 / 10.0
Very comfortable beds. The restaurant is exceptional with well prepared dishes and very good selection of BC wines - a real gem that is highly recommended. Also a fun pub that has a good kitchen.
1.0 / 10.0
On the second night we ate at the pub/restaurant and the food and staff in there were great.
The art and general design is unique and quite nice.
Front desk check in woman was disorganized, abrasive, and unprofessional. The restaurant was closed the night we got there and the pub was set up for a private event. Neither of these were advised at time of booking or arrival. We got our own food to take back to our room to realize that they don’t even have microwaves in the room.The shower floor was clearly not installed properly and was very loud when you moved and felt like the floor was going to cave in. We had to take the toilet lid off to manually force the tank to fill in order to flush. The TV was set up so you could only use your own accounts like Netflix etc, couldn’t even watch local news. The price isn’t worth it, you get nothing but a bed to sleep in.
7.0 / 10.0
The bed was really comfortable
The maid service was terrible. Didn’t take my garbage or recycling and did not replenish my coffee or to go cups. Ran out of toilet paper.
10.0 / 10.0
Awesome
Middle of town
9.0 / 10.0
Breakfast nice. Location suited my needs. Bed was comfortable.
Having to work out which way to walk from the elevator to reception. You look both ways and the look the same.
3.0 / 10.0
The location.
We were disappointed with the level of service at reception. The staff member we interacted with was uncommunicative and discourteous. Despite requesting room cleaning earlier in the day, it had not been completed by the time we returned that evening. When we asked to change rooms, there was no acknowledgment of the oversight or any effort to make amends. While the room was eventually changed, it caused inconvenience—we had to move all our belongings and our puppy experienced unnecessary stress.
The checkout process was also delayed due to a system glitch, adding to the frustration. There was a different person at the reception who thankfully took some decisions and closed out the process as we had to drive back all the way to Nanaimo for our ferry.
Additionally, the hot water was unavailable due to boiler issues, which had not been communicated to us in advance.
Overall, the experience fell short of expectations and reflected poor service.
10.0 / 10.0
Very friendly staff. Very nice reception area. Everything was spotless clean. Great decor.
A gym would be a great addition to this hotel.
6.0 / 10.0
Breakfast started too late for us to eat before having to leave for the ferry. Some kind of bagged breakfast sandwich or something like that would sure be a nice thing to be offered at check-in or check-out
The bannock on the salmon bannock burger was so tough I could not cut it with a knife and could barely bite through it. This was at the pub.
The walls were thin between our room and the neighbours.
8.0 / 10.0
Our breakfast was served well and in timely way.
We did not enjoy the Bannock served with our dinner; perhaps a different recipe. We expected a more biscuit-like preparation
9.0 / 10.0
The indigenous art is fantastic and the ha’me restaurant is excellent
10.0 / 10.0
Impressive soon as you walk in the main doors. Beautiful traditional artwork all over the lobby. The staff is incredibly professional and helpful. The hotel was spotless, clean and fresh. The pub was great for shooting some pool or watching some highlights. Also had great staff.
There wasn't a lot we didn't like about this hotel, I will be stretching to find something. One thing we didn't like was the scent in the elevator, it wasn't a bad smell, just a strong air freshener. The other stretch was the low water pressure.
7.0 / 10.0
Old but maintained good
10.0 / 10.0
Close to the ferry upon disembarking. Friendly and helpful staff
The attached restaurant/pub was great until our last day, we sat in the restaurant for 35 minutes in the morning and no one acknowledged us. I went up twice to ask for menus and service. I also showed them where we were sitting. Three other tables were seated and served after us…..we finally got up and left. Rotten way to end our first visit to Port Hardy
8.0 / 10.0
The hotel is beautiful, a real cultural icon. The pub atmosphere was okay but the food was good. The dining room was exceptional in design, service and food. The lobby had some beautiful Indigenous Art.
The room was clean when we arrived, a little bit of a cleaning supply smell but aired out nicely with the window open. Daily cleaning could have been better; make both beds even though one looked semi made, empty garbage etc. Was disappointed that their Art Gallery/Museum had limited hours, closed at 4 pm and not open on weekends.
9.0 / 10.0
We were very impressed with the Kwa’lilas Hotel. Clean and extremely comfortable, both the pub and dining room served excellent food and the staff were friendly and helpful.
Nothing about the property disappointed me.
10.0 / 10.0
SO clean! This is a beautiful hotel in a fantastic location - just what we needed after the long ferry from Bella Coola! Thankyou!
8.0 / 10.0
Comfy bed, very good breakfast, location near the ferry terminal. Staff very attentive, even at busy times.
It was clean, but a little scuffed in places in the room and down the halls.
9.0 / 10.0
Convenient location. Very clean and comfortable rooms. Pub had excellent food.
Nothing much else in Port Hardy but this was convenient stop in our travels.
9.0 / 10.0
Really helpful staff when arriving at 1am and all ready for us. There was plenty of time for sleep in before breakfast finished serving and our check out time. Lovely comfortable room.
It is unusual to use fire doors to get from your corridor to the main part of the hotel - no signage for directions back to reception.
9.0 / 10.0
Lovely property with nice touches of First Nation art work. Staff very friendly and helpful. Lots of parking. Bar attached serving good food and drinks
Nothing
10.0 / 10.0
Modern and very attractive hotel- great beds and excellent restaurant onsite.
We had a very late checkin due to our ferry arrival and staff was available and efficient.
Nothing
9.0 / 10.0
Very nice and convenient place; especially if you have to take the early ferry. Nicely designed.
9.0 / 10.0
The rooms and location of the hotel also it is clean and quiet
The lounge restaurant is loud and food is ok
10.0 / 10.0
I loved the art and culture, sharing your culture in this way is amazing
I am from the Heiltsuk, it would be nice to share your songs, or a few celebration songs in the front area.
8.0 / 10.0
Very comfortable and friendly. Good restaurant.
9.0 / 10.0
We had a warm welcome from the front staff and relaxing nights after hours of adventure in the hotel. We were also happy with having breakfast at the hotel, so we could leave early for our adventures, considering Port Hardy does not have much options to offer.
The restaurant menu had limited options, and they were a bit pricey.
7.0 / 10.0
Beautiful hotel, clean, comfortable and a very nice breakfast too.
We had trouble with the night check in staff member who kept insisting we had not paid (it was paid on booking and I kept showing him this) yet he insisted it wasn’t paid and asked for multiple payments on our various cards. We kept requesting for more help from a manager but he refused our repeated requests. In the end we paid over $1000 CAD for one night. It was late and we were exhausted but this took a long time. The next morning when we tried to resolve it and there was no record of us even staying there at all, very concerning. The morning staff and the manager handled everything for us really well and the charges were reversed. I understand sometimes staff need support, so I’m only mentioning this in case it happens to another guest. The hotel is amazing and everything else was amazing. Hopefully the same doesn’t happen again.
7.0 / 10.0
Pleasant reception
The food
9.0 / 10.0
Good location and great staff, the restaurant staff and food were terrific
There was not much not to like the only complaint would be that there was a smell of damp in the bathroom and I did not inform the staff which I did mean to do but I would definitely use this property again.
8.0 / 10.0
love the rooms and beds, lobby and staff
food was ok but has been better. portion was smaller than usual
10.0 / 10.0
Great location, rooms were clean & comfortable and the staff were really friendly. The on-site restaurant/pub served great food.
Lack of luggage carts.
8.0 / 10.0
Staff are super friendly; hotel is clean & beautifully designed with First Nations art.
Food needs improvement. Dinner-deep fried bannock was saturated in oil, salmon small size. Breakfast was small portion of stewed berries & yogurt; not fresh fruit.
10.0 / 10.0
No breakfast. Very comfortable, clean room. Very friendly and helpful staff on reception. An exceptional place to stay. Great value for money. Loved the Pub restaurant!
Nothing to dislike.
9.0 / 10.0
very clean and great place. right in the start of the town.
nothing. always stay here and will continue
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Kwa'lilas Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Kwa'lilas Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Kwa'lilas Hotel?
We found 1 amenities for this rental. This includes , and business facilities.

















