Sooke Harbour Resort & Marina

Beautiful views, quiet and peaceful.Well appointed kitchen that was easy to cook in. Drip coffee maker, no pods! Needs were met in minutes as well. Comfortable beds and chairs and patio furniture also....

Steep stairs to the bedrooms. No washrooms on the main level.

The location is excellent, the property is clean and well laid out!

Good space, comfortable beds, lots of bathrooms. Good location and very quiet.

We arrived at 4 pm for our check in and the unit had not been cleaned. No linens, no towels, kitchen and bathrooms dirty. We had to wait an hour outside (we arrived on bikes) and it was a cold wait for staff to clean. Once we got in, the fridge hadn’t been cleaned and bathroom products not replaced. There was only herbal tea, no black tea.

To be fair, I usually avoid places that charge a high cleaning fee, like this place did at $168/ night. I missed this fee when booking so I was already irritated with myself for booking this and not canceling sooner. That being said, the condo was extremely well equipped, spacious and the beds were very comfortable. The kitchen was well stocked and well laid out and the balconies had excellent views of the inlet. When charging $168 per night, I do feel like that should include some basic housekeeping though. I don't feel like I should be asked to take out the garbage and recycling as was included in the laminated check out instructions left in the kitchen. I also didn't appreciate the ants in the kitchen that we woke up to. When contacted about the ants, this was the direct response from True Key: "I have notified the housekeeping team about the ants; I am sorry I am not able to reduce the housekeeping fee. The ants are an insect that is native to the rain forest in the area and at this time of year they are active. WE do our best to mitigate their impact on the guests but ultimately, we are only able to do so much." I too live in a rain forest and have no issue in mitigating ants in my home. I would not recommend this property in future or a True Key property as didn't really seem motivated to help.