Homewood Suites by Hilton Vancouver-Portland

The hotel staff was amazing in all staff positions. The size of the room was perfect for us and loved how dog friendly it was. The location was close to many places to eat and a short walk to the waterfront. Easy to get to downtown Vancouver or jump on a highway to get to Portland. The breakfast was the one thing that stood out. It had a variety of options, well maintained and tasted amazing. Grounds of the property were well groomed.

The hotel was short staffed in housekeeping which added an hour delay getting checked in because the room was not ready. We were offered something from the Suite shop as a consolation for not being checked in quickly. The pool and hot tub were being maintained all 3 days we were there and saw no one working on them nor did the staff make us aware it was unavailable. Bummer, since one of the reasons I choose this hotel was because it had a hot tub. The bed was harder than expected and the pillows were tiny. The furniture was functional over substance. Not a comfortable chair to sit in located in any room. For the price, I was expecting a bit more comfort over just a place to land. The carpet in the elevators looks awful like a cheap motel. The water pressure was not great and took a long time to get hot water. We made the best out of what was offered.

The location and the staff. The receptionist was very nice and friendly. DoorDash service did not take long.

1. Why charge for parking? 2. Pet fee is exorbitant. 3. Our room was near the basketball court and the thump thump of basketball even at night disrupted sleep.

Couldn’t stay there because the power was out and they couldn’t let us stay

There was not any resolution because they had no internet…. We were very much in a scrabble for lodging and there was no help for a resolution.

The staff is always great at the Homewood suites

I originally asked for a A 2 bedroom suite when we arrived the rooms were separated. This may be because bookings and the Homewood suites are not on the same page. I did try calling the Homewood suites directly but instead I got some sort of foreigner who answered the phone and couldn't answer any questions.