Hotel Zed Tofino

Liked the ambience and restaurant.

Our view was of another building.

Endless things to do. Incredible staff!

The power outage on the last day haha

Love location and people were awesome and it’s worth going back again

Nothing really

The location is fine. We had a main floor room - nice not to have to take the elevator. Coffee and french press in the rooms are a much-appreciated feature. We were able to park easily in open parking. Room attendants were great. Word of caution - a sky room is literally oddly-positioned queen-sized bunk beds - fortunately we were able to change to from a sky room to regularly-placed queen beds. Pricing was the same.

The facility tries hard to be “groovy”. Instead, how about focusing on providing good service? Behind the “vibe”, there was incompetence and a sense of disinterest, particularly at the front desk. Our main issue was that we had reserved at one price and by the time we checked in, the prices on booking.com had decreased by more than 20%. The end result of our efforts to benefit from “lower-price matching” on booking was that the original price was maintained. The hotel claimed they could do nothing because we had booked with a third party. Never mind that booking cut off our calls to the help desk, made promises they couldn’t fulfill and hid behind weasel words, promised to call the hotel to clear the lower price (and did not do it). As repeat, multi-day stay customers, Hotel Zed did nothing to make us feel better. Booking’s strategy and perhaps also the hotel’s was to run out the clock and wear us down in the process so that we would just go away. Initially, we tried to book directly with Zed but our calls weren’t answered (“it happens” we were told). Not good enough. We ate 2 average meals in the restaurant - no offer to comp a breakfast or even a coffee. Checking out was a nightmare - we wanted the room charges on one card and the incidentals on another. The front desk person was new - I get it but with this property you always have the feeling that it’s all about them. To get an email copy of the receipt necessitated multiple phone calls and finally required a conversation with the general manager.