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Four Points by Sheraton Victoria Gateway

Property building

Seating area

On-site shops

Meeting/conference room

Meeting/conference room

7.8Good

(370 Ratings)

"The room is clean"

Verified guest

Don't miss out! Price and availability may change

7.8 / 10.0

Good(370 Ratings)

Hotel in Langford

4-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Pets allowed, Air conditioner and more

About this hotel

Near activities such as shopping and golf, just off the Trans Canada Highway, this hotel provides comfortable guest rooms with contemporary amenities as well as relaxing facilities in Victoria, British Columbia.

Amenities at Four Points by Sheraton Victoria Gateway

Pool

Air conditioner

Pets allowed

Internet / Wifi

Smoking allowed

Parking

Laundry

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Family friendly

Free parking

Map of Langford

city location on map

Nearby attractions

Royal BC Museum

Olympic Game Farm

Olympic National Park Visitor Center

Victoria Butterfly Gardens

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.8Good

(370 Ratings)

"The room is clean"

Verified guest

Don't miss out! Price and availability may change

$$$$

7.8 / 10.0

Good(370 Ratings)

Hotel in Langford

4-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Pets allowed, Air conditioner and more

Map of Langford

city location on map

Nearby attractions

Royal BC Museum

Olympic Game Farm

Olympic National Park Visitor Center

Victoria Butterfly Gardens

Available Rooms

About this hotel

Near activities such as shopping and golf, just off the Trans Canada Highway, this hotel provides comfortable guest rooms with contemporary amenities as well as relaxing facilities in Victoria, British Columbia.

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Smoking allowed

Parking

Laundry

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.8 / 10.0

Good(370 Ratings)

100% verified reviews

6.0 / 10.0

Not a very peaceful or comfortable stay this time

Location. Clean. Spacious room.

Creaky bed that feels like it’s going to break. Overly soft and uneven mattress. Someone tried to get into my room at 1130pm because they’d been given the wrong room number. Multiple young people being loud and using profanity in the elevator and hallway at all hours.

2.0 / 10.0

Just don't

Run of the mill hotel room, nothing special.

Front desk asked for the cvv number from the back of my credit card. Why? No! Not sound proof at all, heard every car and semi go by and every delivery made to Costco including the beeping of fork lifts. Needs a face-lift. Outrageously expensive for what it is. Breakfast not included, should be for the price. No full length mirror and the one mirror they do have is so high I can't see in it. Very hard beds with very flat pillows. Won't stay here again.

10.0 / 10.0

It is a good days to stay

The room is clean

Nothing

10.0 / 10.0

Recommendable and definitely a repeatt business

I liked the entire place, everything. From the people who works, the facilities esp the pool and hot tub thst my kids enjoyed so much. Bathroom's size is perfect. Rooms and beds are super comfy.

Nothing.

10.0 / 10.0

Superb!

Very helpful. Shout out to Trinity one of their receptionists. She was very helpful she defined our whole stay welcoming, warm and with a big smile. my SUV’s moonroof had a problem the first night it won’t close for the first time and Trinity even offered to help but I know it was overwhelming day for me and I’d rather fix it next day. She offered me bags tapes and scissors instead to temporarily cover the roof. all throughout the stay she is just amazing and helpful. the property itself everyone is very hospitable, as a filipino nurse myself i know you can never go wrong with hiring filipinos. their housekeeping were all smiles after cleaning our room and they cleaned it so well. location wise it is close to tourist spots while far enough to have peace and quiet. 30mins to butchart gardens, 15-20mins to beaches and 20mins to downtown/legislature area. i would stay here the next time i come back. price is not too bad and i had booked for four people. my mom, aunt and grandma. i had the best experience thank you!!!

8.0 / 10.0

A little further out than I’d realised but comfortable

Comfortable bed

Kitchenette limited.

10.0 / 10.0

Best service ever!!!!

The staff really made it that much more amazing! From checking in with Nikki at the front desk to having dinner and drinks on the patio. Our server Cass was so friendly and never kept us waiting for anything. Thanks to all of the wonderful staff for making our stay so memorable!

Don't change a thing!

9.0 / 10.0

dinner great, breakfast disappointing.

property very nice

no complaints

2.0 / 10.0

Poor Staff, no hospitality or comfort. Very disappointing.

We had a very poor experience at this Hotel. The staff was far from accommodating or welcoming. :(

NO customer service and no care or comfort for its guests.

9.0 / 10.0

Good Stay

Nice room with spacious bath room.

Nothing

8.0 / 10.0

Good, we stay there a few times a year.

Restaurant was good

Access to property is difficult. They need a turn lane.

10.0 / 10.0

Very nice,clean, and comfortable . Would definitely recommend to stay.

Love how clean it was.

6.0 / 10.0

Comfortable accommodation, customer service and staff manning level for breakfast needs improvement.

The front entrance, lobby and room where clean and well stocked

The front desk staff's customer service needs improvement. There are no timings or directions provided about the restaurant/ breakfast, or pleasure activities areas. Furthermore, my room price included breakfast, we waited 10 minutes to be seated, and then we were told it would be a long wait for a server to be available to take our order. We waited another 10 minutes, no sight of the server, so we left - I mentioned this to the front desk, who said she would let the manager know - still waiting for a response, and a credit for having no breakfast!

2.0 / 10.0

Never again

Parking is free

I chose this hotel because it had an option for breakfast included. When I arrived, I was told that it’s not included but they provide a breakfast voucher for $23. If I order more than that, I have to pay the difference out of pocket. This limitation was not mentioned at the time of booking. When I expressed my concern to the reception guy he said it’s booking.com’s problem not their problem. 1. If there’s an issue, saying “it’s not our problem” is unacceptable. 2. Withholding this information and misleading guests is a very cheap trick. Something you don’t expect from Sheraton.

10.0 / 10.0

Very good

Clean and convenient

We like in all aspect

10.0 / 10.0

It was a great one night stay, but will surely book in this hotel everytime we visit the island.

The breakfast included is phenomenal. Never had that kind of breakfast anywhere.

Nothing

7.0 / 10.0

Good place for a quick stop while traveling through to the north of the island.

Good front desk staff evening of check-in, quiet area and great for a pit stop. Costco nearby.

Not enough toiletries for two people. Long, thick black hair found in bathroom. Brought hair issue up to front desk the next morning and the morning person working there didn't seem all to concerned. That cream soda was unforgiveablely terrible.

10.0 / 10.0

Awesome hotel to stay for vacations

Breakfast included was awesome. You get voucher to eat at the restaurant downstairs. The pool, the spa, the sauna and the steamer were perfect.

Pillows are too big.

6.0 / 10.0

A bit disappointed

The cut off time for breakfast was earlier than expected, 10:00, so we missed out (thought it was 10:30).

We could not figure out how to turn down the heat and turn on the A/C by the programmed thermostat. It took two phone calls and at least 45 minutes to get someone to come try to help and they couldn't. The room did not match the online picture. Finally, I don't know why so many hotels, this one included, are so stingy about putting night stands on both sides of the beds.

3.0 / 10.0

Wish we read reviews before we booked

Close to shopping area and restaurants.

Wish we had read the reviews before booking this hotel. As soon as we checked in, we found out the key card system was broken. Every time we needed to enter our room, we had to find a staff member to unlock the door for us—very inconvenient. Shortly after we settled in, a cleaning lady opened our door after only a brief knock, which felt intrusive and unprofessional. There was also no clear information provided at the front desk about our stay—no details on check-out time, amenities, or how to get help if needed. Nothing! You either need to find out yourself or ask. We found two spots of old blood stains on the bedsheets. On the morning of the day of check-out, around 8 AM, the cleaning team started talking and making noise in the hallway, making it difficult to rest. Then at arpund 9 AM, a cleaner repeatedly knocked on our door until we opened it,totally ignoring the tag we put on the door handle, saying they were "just checking." We were honestly shocked by the unprofessional behavior of the cleaning staff. This whole experience really took away from what should have been a relaxing stay.

9.0 / 10.0

We will be back!

The breakfast staff was outstanding.

nil

9.0 / 10.0

Excellent!

Spacious and clean. Great customer service.

7.0 / 10.0

I'm going back this week . I like it

Clean and good price quality ratio.

booking .com indicate that breakfast is included but the first thing the staff will tell you will be that is not included but you can have a discount coupon 60 minutes lineup waiting for breakfast :(

8.0 / 10.0

The staff was very professional and helpful

The breakfast was a little expensive. We ate elsewhere

Some chairs by the pool would be nice Our grandchildren came to visit and swim in the pool, but there was no place to sit and watch for some the family who did not want to swim

8.0 / 10.0

Accommodating and exactly what we needed!

The pool!

No bathtub

7.0 / 10.0

first visit to Victoria

clean, good size room

we were in the ground floor and could hear everything from the lobby

4.0 / 10.0

Would not ever book again. Too noisy!

Value

Construction was constant from 7:00 a.m - 5:00 p..m. As well as 24 hrs Friday night. Building Condos across the street- there was blasting as well. They rent out their roof top patio on weekends so there’s partying all night- guests cannot access roof top patio when there’s private functions.

6.0 / 10.0

Was disappointed with the restaurant not much choices for a good food! We celebrated our anniv and was not so happy with

Situated at the outskirt of Victoria if you like a not so busy and noisy environment

Airconditiioning was so noisy, lack of side tables

10.0 / 10.0

Exceptional

Evertythng was good

Nothing

6.0 / 10.0

It was efficient and smooth.

Great personnel all around.

I would like a place to sit and read outside in nice weather.

6.0 / 10.0

comfortable stay for the price, nice staff, leisure centre was not good and rooftop patio had a dead atmosphere on a Fri

Reception Staff A/C

Sauna not working Steam room not working Pool was grubby looking and cold hot tub tiling was grimy looking rooftop patio.

8.0 / 10.0

Very good

I wasn't asked if I was a member of Marriott Rewards and I forgot to give the front desk my rewards number.

7.0 / 10.0

Good

Close to Victoria General Hospital, yet in quieter area then going downtown.

9.0 / 10.0

Superb

The location was near shopping and close to where our family lived.

There was a large group of kids staying in the hotel, so it was somewhat noisy with banging in the room above and doors closing very hard. Sounded like someone coming through our door.