Palette Casa De Sol Beach Resort

This resort just open again and in low season so it is a bit quite but we love that, room is clean, spacious and can see direct ocean from room. Staff is friendly and helpful

Mình book dc giá tốt, phòng sạch sẽ, đội ngũ hỗ trợ nhiệt tình. Quang cảnh xung quanh đẹp lắm

Location is a bit out of town but we can rent scooter, couples of restaurants, shop near by. Room is clean and spacious like photo. Nice place

We chose this place because we wanted to relax for a couple of days. We were told the resort has a private beach. Upon arrival we saw that that was not true, it is more of a garden and a few sunbeds. We booked two rooms. However, the garden is under construction and our rooms were directly next to the construction site. When asked if we could switch rooms (since we wanted to rest) they said that was not possible and the noise from construction wasn’t too loud. We took the rooms but found out there was a leak in the rooms above ours. This meant the constant sound of someone flushing the toilet, all day and night. When we told the staff, they said they would fix it. They didn’t. I barely slept all night because of the leak and the next morning we woke up at 07:30 AM from the construction noise (which they said wasn’t too loud). We told the staff and they said again they fixed the leak (which wasn’t true since you could still hear the water). They offered us to switch our two rooms to one deluxe family room and told us they would give us *** ‘discount’. The room rate would be *** dong minus ***. I asked if there wasn’t more discount possible since the lack of sleep from the previous night and since we now had to move from two rooms to one. The staff said the room rate at booking was 2.9 mln and since they offered the room to us at *** there wasn’t any more discount possible. They also again stated that they fixed the leak so that that wasn’t an issue anymore (even though you could hear water falling continuously). I saw the list of room rates lying on the counter and pointed at it, since it list said the room rate for the deluxe family room was ***. and not ***. The manager then told us we could pay the *** and would not get any discount, or we could cancel our reservation and leave the hotel. Which is not only really unfriendly, but also feels like they tried to rip us off. I would not recommend going to this place to anyone! The family room we got was a bit further from the construction site, but I still woke up from it every morning.