1924 Clock House Munnar Five Star Luxury Resort in Munnar

Breathtaking views, wonderful hospitality from staff, architecture, facilities

Not a single thing

Nice room with a fabulous view to the valley All the personnel is very service and customer oriented, always ready to help We particularly enjoyed the team at the restaurant and the delicious breakfast with many options of excellent quality Good internet connexion

Payment was really painful: I secured it giving my card number through Booking.com, as I did for my 8 hotel reservations during one month in India. It was refused by the hotel. Why? No idea. The second credit card given through the app was refused too. The hotel sent a link to pay directly, which was impossible for me as a foreigner. It was a tough exchange to convince them that we would not cancel and would pay upon arrival. At the check-in, the Apple pay payment was refused for 3 credit cards. I had to use a third one physically. Same problem for checkout .

Location

Service

Location of the resort was good, resort is kept clean mostly and even the breakfast at the property was good. The ambience of the rooms and entire resort was pleasant.

Key missing factor is that one of the block lacks the lift and we had to crossover to the other block and climb up two floors to access the restaurant and climb down to access the campfire/lawn or pool area. Given we had a senior citizen in the group and when we raised this concern with one of the staff they did mention they are running full and will see if they can arrange a better access room next day but that did not happen. Although the name claims it's 5-star it's a long way for them to provide experience of that of a 5-star property such as Taj even though prices are in similar range. Staff were all lined up when we were checking-out the property but the same zeal and friendliness was lacking during the stay.