Nomu Mexico City by Lumina

While the design of this hotel was nice and everything was new, we would not recommend this hotel to anyone we know and will definitely not be staying here again due to numerous issues we experienced during our stay: - The shower lacks any shelves, caddies, or ledges to place toiletries. The shampoo, conditioner, and shower gel had to be placed directly on the shower floor. - Our room faced the road, and the balcony doors are not soundproof AT ALL. Mexico traffic can be quite crazy and it starts getting extremely noisy early in the morning - wearing earplugs to sleep is an absolute necessity. - Daily housekeeping service was…random. On one day, we were provided with only a single bath towel. The next day, we were given three bath towels, but no hand towel and no floor/bath mat towel. Then the day after, no hand towel again. Some days they provide complimentary bottled water and some days they do not, though if you ask for it they will send it to your room. - There is no kettle provided. We needed to boil water, but the stove top in our room did not work, and the toilet seat was loose and constantly shifting. We reported both issues to the staff the first night we arrived and were told maintenance would fix them the following day. Nothing was done. We had to follow up a second time; the stove top was finally fixed, but the toilet seat remained untouched. It took a third request before the toilet seat was finally fixed. - On our first night, staff informed us that laundry service was MXN 155 per kilo. The next day, a second staff member told us it was actually MXN 155 for up to 5 kilos—a massive price difference. Before sending our laundry, we re-confirmed it was MXN 155 total for the load. However, when our laundry (4.5 kg) was returned, we were charged MXN 202 because an "express service" fee was added without our knowledge or request. While the price difference itself isn't huge, the staff's complete lack of accurate information led to us being consistently misled throughout our stay. Overall, the lack of attention to detail, poor maintenance handling, and unreliable communication from staff made this a less than satisfactory experience.