Grand Palladium Vallarta Resort & Spa - All Inclusive

Lots of bars 🤪

Not enough shade / almost no shade in the pool

Front desk staff was not friendly and way too aggressive but the rest of the staff housekeeping just walking around the property with phenomenal front desk. Staff needs better training about Customer Service Service.

The property was lovely

Gorgeous property with so many things to do.

The food was delicious, but could have benefited from more vegetarian protein options for kids. Like a veggie burger or veggie dog. Lots of yummy beans and vegetable dishes available.

The best part of this resort was the staff, they were kind, helpful and attentive. We were immediately greeted upon arrival, with no delays at check in or receiving our luggage. The resort always felt adequately staffed, in all areas including groundskeeping, housekeeping, food services and pool areas. The landscaping and grounds of the resort are well established with lush foliage. The resort did a great job with special events, such as weddings and sports.

This resort is older, and while there are many beautiful areas including the hacienda design, the property and rooms are in desperate need of a remodel. Our room was advertised as a Panoramic Ocean View, the room primarily looked over a courtyard and pool, with a small sliver of ocean view. The balcony was very small, barely fitting the two chairs provided. While the room was clean, the signs of wear and tear are obvious. The leather couch was worn and old, and had visible signs of paint splatter. Not sure how that happens. The cabinet doors had loose hinges and were hanging at different levels. Dresser top had burn marks from iron use, wood work everywhere had scratches. A/C was very noisy and never seemed to get cooler even when set lower. Other items to note, the resort layout is extremely choppy and lack of signage makes it confusing. Ones with mobility issues should do their research, this resort offers no elevators and requires many stairs in common areas. Impossible to get a dinner reservation, or a lounge chair after 9am. This resort offers a price point that is appealing to many travelers, and you get what you pay for. While we were here to attend a wedding, this resort is not a 5-star property, not even close to it. Even though it is marketed online as such, which is my biggest issue.