Grand Palladium Vallarta Resort & Spa - All Inclusive

Front desk staff was not friendly and way too aggressive but the rest of the staff housekeeping just walking around the property with phenomenal front desk. Staff needs better training about Customer Service Service.

The property was lovely

Gorgeous property with so many things to do.

The food was delicious, but could have benefited from more vegetarian protein options for kids. Like a veggie burger or veggie dog. Lots of yummy beans and vegetable dishes available.

We stayed at Grand Principal Vallarta for 7 days and 7 nights, and overall we had a truly wonderful experience. First of all, I want to highlight the high level of service. The staff was always attentive, friendly, and professional. The entire property is very clean, beautifully maintained, and everything feels organized and well cared for. We were especially impressed by the kids’ entertainment program — it is truly at the highest level. There are so many activities, and you can see that the team genuinely cares about creating a fun and safe environment for children. The food at the main buffet restaurant was very diverse and delicious. There were plenty of options every day, and we never felt bored with the variety. Our room was clean, comfortable, and had a beautiful ocean view. Every single day we could see whales jumping and swimming in the ocean right from the hotel, since it was whale season — that alone made the trip unforgettable. The pools and beach area are excellent. Everything is well designed and maintained, and we always managed to find available lounge chairs without stress. I also want to mention the jungle area within the hotel — it’s stunning. You can tell they take care of it. There are many peaceful spots where you can relax surrounded by greenery. It’s very beautiful and very clean. We used the gym regularly, and it is in great condition with plenty of equipment. Yoga mats and everything needed are provided. We also visited the spa and really enjoyed it. The massage was excellent, and all the hydro-massage areas, steam rooms, and sauna were in very good condition. We are truly grateful to the hotel for such wonderful service and hospitality.

The only point I would like to mention is that the à la carte restaurants could be improved, especially the Mexican restaurant. The food quality there was disappointing. In Mexico, in Mexican Restaurant the food should not be of that level. If management is reading this review, I kindly suggest reconsidering the kitchen team in the Mexican restaurant. It really does not reflect the overall high standard of the hotel. However, I am not lowering my rating from 5 stars because overall the experience was excellent. The buffet offers more than enough variety, and there are always two snack restaurants open, so food is available at all times. Thank you for a beautiful vacation. We truly enjoyed our stay and created wonderful memories here.

The best part of this resort was the staff, they were kind, helpful and attentive. We were immediately greeted upon arrival, with no delays at check in or receiving our luggage. The resort always felt adequately staffed, in all areas including groundskeeping, housekeeping, food services and pool areas. The landscaping and grounds of the resort are well established with lush foliage. The resort did a great job with special events, such as weddings and sports.

This resort is older, and while there are many beautiful areas including the hacienda design, the property and rooms are in desperate need of a remodel. Our room was advertised as a Panoramic Ocean View, the room primarily looked over a courtyard and pool, with a small sliver of ocean view. The balcony was very small, barely fitting the two chairs provided. While the room was clean, the signs of wear and tear are obvious. The leather couch was worn and old, and had visible signs of paint splatter. Not sure how that happens. The cabinet doors had loose hinges and were hanging at different levels. Dresser top had burn marks from iron use, wood work everywhere had scratches. A/C was very noisy and never seemed to get cooler even when set lower. Other items to note, the resort layout is extremely choppy and lack of signage makes it confusing. Ones with mobility issues should do their research, this resort offers no elevators and requires many stairs in common areas. Impossible to get a dinner reservation, or a lounge chair after 9am. This resort offers a price point that is appealing to many travelers, and you get what you pay for. While we were here to attend a wedding, this resort is not a 5-star property, not even close to it. Even though it is marketed online as such, which is my biggest issue.