Hilton Cologne





7.9Good
(4,213 Ratings)
"Early in the morning we arrived the hotel as family. Location was perfect"
Verified guestDon't miss out! Price and availability may change
5-Star Hotel
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
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Boasting a fitness center, a restaurant as well as a bar, Hilton Cologne is located in the center of Cologne, 984 feet from Cologne Central Station.
Business facilities
Golf course (within 2 mi)
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
WiFi/Internet
Laundry services
Sauna
Accessible Parking
Family friendly
Ironing facilities
Safe
Toilet with grab rails
Accessible by lift
Key card access
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.9Good
(4,213 Ratings)
"Early in the morning we arrived the hotel as family. Location was perfect"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
6.0 / 10.0
Very Central Location: right round the corner from the majestic Cologne Cathedral and just 5 minutes walk to the Train Station.
Very welcoming reception staff speaking rather outstanding English.
Very Good Spacious Shower.
No porter service on arrival and had to make our way with our luggage, to the room, on our own. The Room was rather dark with low internal lighting and hardly any external natural light. We actually went for a room upgrade but we got a third floor overlooking the internal courtyard. Furnishings, though in good, functional state, look rather dated and apart from an empty minibar, a safety deposit box and an electric kettle, that was about it. Toiletries and amenities were very limited and hardly ever replenished (for example we had to ask for shower caps and a shower gel refill). Surely not the standard expected from Hilton. Same goes for the breakfast: at times it can get pretty chaotic - 8am onwards - with hardly any tables available, shortage of plates & cutlery and a long time to replenish most food (or even twice the cooking station being closed). Whilst local restaurant staff seemed stubborn, cold and unresponsive, foreign members of staff went out of their way to help out and assist at all times. And by the way, getting a hot chocolate from the bar after 9:30pm is impossible - "the machine is switched off" Again, not what you'd expect from a Hilton!
5.0 / 10.0
Handy location, close to station.
Very small room.
10.0 / 10.0
Early in the morning we arrived the hotel as family. Location was perfect
I thought 2 rooms interconnected. But unfortunately there were 2 room seperated my family
2.0 / 10.0
Location
No customer service at all
8.0 / 10.0
Rooms are great and well decorated.
Staff is excellent
Location is great
Bar area is very cosy and well decorated
No staff to help unload your car or park your car
Breakfast room isn’t very nice or well decorated.
Breakfast was not complete. A lot of things were empty. When I asked for orange jus we got juice from a package of orange jus. Before we had fresh.
5.0 / 10.0
The Hilton Cologne is very close to the main station which is convenient if arriving by train. The room was spotless and quite comfortable and a cot for our baby was provided upon request. Room service also arrived quickly and was very satisfactory.
When we arrived there was a long queue to check in and the check in process was unnecessarily slow without an explanation. The central lobby is not especially welcoming for a hotel and arriving at a queue is not the experience we had first hoped for. The card authorization process for our stay was completely illogical and I've not encountered this type of charging before (pre authorization for a night plus 50 when booking then again when you check in which will be returned at some indeterminate time with the cost of the stay also being charged at a later date after check in). This was inconvenient and quite strange. The worst part of our stay was at night when another group unlocked our room door with their room key. Luckily I had the bolt on so they couldn't walk in (our baby was sleeping) but it was a massive security risk and could have been much worse. I had to complain to the front desk twice because our key cards did not work after that. You expect a base level of safety when you stay at any hotel, especially one as established as Hilton. You don't expect another guest to be able to unlock your door at night. We cut our stay short and went elsewhere after this.
10.0 / 10.0
Everything was perfect
10.0 / 10.0
great hotel. book it!
no food after 23pm
2.0 / 10.0
The hotel's location is excellent.
The unrenovated rooms are in a dilapidated state. The furnishings are worn and very basic. The value for money is abysmal.
10.0 / 10.0
Location, excellent staff, good bar
Room and shower a little on the small side
5.0 / 10.0
Its location was very good.
Room rate was high.
9.0 / 10.0
A great branded hotel with a very typical for its name convenient location and a high level of services.
It's very difficult to park a car nearly, and the ticket into a level -1 garage of the hotel cost €36 for 18 hours - a half of the room price per person! And it was not mentioned beforehand.
10.0 / 10.0
Great location opposite central train station, and close to Cathedral. Clean comfortable rooms and great breakfast. Helpful staff. Would stay again.
N/A
6.0 / 10.0
Ideally located close to the cathedral and the train station, very calm, great bar and restaurant, very nice crew
À/C far too noisy in the room, elevators not always responding correctly to requests, not possible to have the 2 rooms on the same floor, which means that our kids were on the 7th while we were were on the 6th
8.0 / 10.0
The site
The reservation price was expensive and I couldn't extend it.
10.0 / 10.0
Location was awesome
Bar service not enough personal !!
10.0 / 10.0
Great breakfast, very attentive staff, very good location
The hotel area around the main train station is dirty, with some strange people walking around but past this area in the direction of the Dom, it gets better.
8.0 / 10.0
Close to old town and train station and cathedral
The 50€ deposit for every night’s
9.0 / 10.0
The hotel was located within walking distance of the train station and walking distance of the cologne cathedral. the beds were very comfortable and the room was very modern.
There was no self service laundry.
9.0 / 10.0
Great location close to train station. Excellent breakfast.
9.0 / 10.0
Great AC, and super nice remote controlled black out curtains. FANTASTIC location!
9.0 / 10.0
Very good breakfast though quite expensive.
Room was quite small for a Queen room. Tea/coffee/kettle in a slide out drawer in the wardrobe. Awkward position to make tea as in the narrow passage way of the room.
Parking very expensive.
5.0 / 10.0
Location
Room had a window leak
9.0 / 10.0
The hotel is near to the train station
Comfortable room
5.0 / 10.0
Charged me $40 eruo’s to check-in 2 hour early, 1:00 instead of 3:00. Food in there top restaurant was not good, very salty
7.0 / 10.0
It was very central downtown, which is quite important for me. All bars were nearby….
8.0 / 10.0
Location was good.. close to the train station and walkable to most sites..
Rubber from the shower door was loose.. so the bathroom was always wet..
No ramp up from the reception to the lift.. inconvenient with heavy luggage..
10.0 / 10.0
Location and cleanliness
None
6.0 / 10.0
Good location
Inefficient lifts and no access to stairs
9.0 / 10.0
The hotel is centrally located and very close to the station. We had a short time in Cologne, so we really enjoyed a short visit to the nearby Ludwig Museum, which was amazing.
8.0 / 10.0
Great location, 5 minute walk from train station. The breakfast was good and a big variety of things
Room was a bit small and dark
7.0 / 10.0
Hotel facilities are good. Room was fine. Service attitude off staff is great.
10.0 / 10.0
Cleanliness
Nothing
2.0 / 10.0
our rooms were double booked
8.0 / 10.0
Location, staff, comfort
Complimentary rewarding (Hilton Honours program award)
We couldn’t be able to receive complimentary products (Water and etc.)
10.0 / 10.0
The location
10.0 / 10.0
All the hotel staff are very professional and friendly.
I would especially highlight the treatment, attention and sympathy of the receptionist Miss Manon.
n/a
8.0 / 10.0
room
building a bit old
8.0 / 10.0
Location is brilliant, right in the heart of things and public transport access. Size of room and quality of bed.
Nothing at all.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Hilton Cologne. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hilton Cologne pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hilton Cologne?
We found 26 amenities for this rental. This includes business facilities, golf course (within 2 mi), free wifi/internet, free parking, and air conditioning.
