Palatium Haeundae by SONO Felice

Good

Brand new and still quite empty. Lobby is at level 3. 7-11 at back entrance has wowpass machine. I booked ocean view for 1 night and regret not staying longer. Stay here for the view, do yourself a favor and get ocean room... The photos do not give justice to the apartment. We stayed on 39flr, highest since 40and 41 are president suite. Its unlocked and taller than Shilla and L7. The entire balcony spans through the length of apartment. There is open kitchen with washer and fridge. They provide starbucks and osulloc sachet!!! Their room provides thick bathrobes and towels better than normal hotels. Bed is firm with new clean sheets... even their curtains are of quality... Its also located beside haeundae market and 5min walk to haeundae station. Most importantly i gotten it at low price, cheaper than L7 and shilla. Book while not discovered by many yet. Highly recommended.

The room is exactly like the picture, new, spacious and cozy. Kitchen wasn’t available. Took a while to figure out the light and aircon system, but eventually got it in the end. Love the spacious living room as it wasn’t common for hotels to offer such space for travellers to gather, chitchat, and enjoy their takeaway meals. Location is wonderful, close to restaurant, shops and city centre so it provides us an option to order takeaway from the restaurant and enjoy our hot food in the living room, as well as placing our shopping items back into the hotel. The view was amazing. One thing to note is that there are two bedrooms, both facing the window. However, one bedroom does not come with curtain so it does mean that the sun would shine in early in the morning. But considering everything else, i think i would still revisit this hotel and bring an eyemask with me on my next travel.

Let me start by saying that the actual room itself was amazing. The views were stunning, the location was excellent, and the bed was very comfortable. On arrival, we were genuinely impressed and excited about our stay. However, it slowly became apparent that this hotel was not truly ready to receive guests. Many of the facilities advertised — including the spa, fitness center, dining room, and café — were all under renovation and completely closed. Finding this out only after arriving was extremely disappointing. Although the room itself was clean and visually impressive, it lacked many basic necessities, especially considering this was supposed to be a 5-star experience. We stayed in a two-bedroom suite for four people with two bathrooms, yet only four cups/mugs and two small bottles of complimentary water were provided. After that, guests are expected to pay for additional water. The room includes a stove, microwave, and oven, but cooking on the stove is not allowed. While that itself is understandable, the hotel also provides absolutely no plates, bowls, cutlery, chopsticks, or utensils of any kind — making it impossible to properly eat even simple takeaway or microwave meals. Housekeeping was also disappointing. Rooms are only cleaned every three days unless guests pay an additional fee. Because no cleaning supplies or dishwashing items were provided, we were unable to properly clean and reuse the mugs and glasses ourselves. The shower water pressure was very poor, and overall the service did not feel comparable to what one would expect from a 5-star hotel. Even simple furniture was noticeably lacking. Across two bedrooms there was only one bedside table. We had to unplug lamps and phones just to charge our devices. My partner and I both use CPAP machines, and having no bedside space meant we were forced to place expensive medical equipment on the floor, which was frustrating and disappointing. There was also tons of hanging space in the closets but only 4 hangers available. In the end, the stay felt like wasted potential. The building itself is beautiful and has incredible views, but it currently feels more like an unfinished luxury residence than a fully functioning hotel. Perhaps once renovations are completed and services are fully operational, guests may have a much better experience. Given the lack of dining facilities and closed amenities, the least the hotel could do would be to provide guests with the basic items necessary to comfortably prepare and eat simple meals in their rooms. 우선 객실 자체는 정말 훌륭했다는 점부터 말씀드리고 싶습니다. 전망은 매우 아름다웠고, 위치도 훌륭했으며, 침대 역시 매우 편안했습니다. 도착했을 때는 정말 감탄할 정도로 만족스러웠고, 숙박에 대한 기대감도 컸습니다. 하지만 시간이 지나면서 이 호텔이 아직 손님을 받을 준비가 완전히 되어 있지 않다는 느낌을 받게 되었습니다. 호텔에서 홍보하는 스파, 피트니스 센터, 다이닝룸, 카페 등의 시설이 모두 공사 및 리모델링 중이어서 이용할 수 없었습니다. 이런 사실을 도착 후에야 알게 된 점은 매우 실망스러웠습니다. 객실 자체는 깨끗하고 외관상으로도 매우 인상적이었지만, 기본적인 편의용품이 많이 부족했습니다. 특히 5성급 호텔이라고 하기에는 더욱 아쉬웠습니다. 저희는 4명이 이용하는 침실 2개, 욕실 2개의 스위트룸에 숙박했는데 제공된 것은 컵/머그컵 4개와 무료 생수 작은 병 2개뿐이었습니다. 이후 추가 생수는 별도로 비용을 지불해야 했습니다. 객실에는 인덕션, 전자레인지, 오븐이 있었지만 인덕션 사용은 금지되어 있었습니다. 그 자체는 이해할 수 있지만, 문제는 접시, 그릇, 포크, 나이프, 숟가락, 젓가락 등 식사를 위한 기본 식기류가 전혀 제공되지 않았다는 점입니다. 덕분에 간단한 포장 음식이나 전자레인지 음식조차 제대로 먹기 어려웠습니다. 하우스키핑 서비스 역시 실망스러웠습니다. 객실 청소는 3일에 한 번만 제공되며, 추가 청소를 원할 경우 별도의 비용을 지불해야 합니다. 또한 세척용품이나 설거지 도구도 전혀 제공되지 않아 컵이나 유리잔을 직접 깨끗하게 세척해서 재사용하기도 어려웠습니다. 샤워기의 수압도 매우 약했으며, 전반적인 서비스 역시 5성급 호텔에서 기대하는 수준에는 미치지 못했습니다. 기본적인 가구조차 부족한 점도 눈에 띄었습니다. 침실이 두 개였음에도 침대 옆 협탁은 단 하나뿐이었고, 휴대폰이나 기기를 충전하기 위해 조명과 전화기를 뽑아야 했습니다. 저와 제 파트너는 모두 CPAP 기계를 사용하는데, 협탁 공간이 없어 값비싼 의료기기를 바닥에 둘 수밖에 없었던 점은 매우 불편하고 실망스러웠습니다. 또한 옷장에는 옷을 걸 공간은 충분했지만 옷걸이는 단 4개만 제공되었습니다. 결국 이번 숙박은 ‘아까운 잠재력’이라는 느낌이 강했습니다. 건물 자체는 매우 아름답고 전망도 훌륭하지만, 현재로서는 완전히 운영되는 호텔이라기보다 아직 미완성 상태의 고급 레지던스 같은 느낌이었습니다. 모든 공사와 시설 운영이 완료된다면 훨씬 더 좋은 경험을 제공할 수 있을 것 같습니다. 식당 및 부대시설이 운영되지 않는 상황이라면, 최소한 객실 내에서 간단한 식사를 준비하고 편하게 먹을 수 있도록 기본적인 식기와 편의용품 정도는 제공해야 한다고 생각합니다.