The Grande by Serain Residences

A great location for attending a conference at the National Conference Centre

Would have been helpful to have some advice about where to eat. We were told to pick up keys from EzyMart in a different street but we found it eventually. The door leading back to the car park doesn’t open with the keys we were given. We were thankful a man came along to tell us to catch the lift down to B1 so we could find our way back. I use a walker so was thankful to be able to use the lift to get into the car park as it was awkward trying to use the stairs. The taps are hard to use- C & H on them can hardly be seen & it takes a while trying to get the hot water. The WAY OUT of the car park is not marked well. Needs more signs.

Great location and very comfortable apartment.

It was disappointing not to have access to the wifi even though it seemed to be working (it was showing on my computer but I wasn't provided with a password). The poor excuse for an ironing board made it difficult for a business trip.

Great location. Close to city shops and restaurants. Comfortable apartment.

No WIFI for the week that we were there and no reason given. Clean except for rubbish left in the laundry cabinet by previous tenants. No TV in bedroom.

Key collection was from the EzyMart down the street, parking was difficult and the staff at EzyMart were very transactional, minimal customer service. Unfortunately this extends a reflection upon the hosts.

Apartment was just ‘complete’. Artwork was not hung up - a large portrait was sitting on the floor leaning against the wall & a circular mirror was leaning against the wall on the balcony. Most items in the apartment still had price tags / product tags on them. Apartment smelt like very fresh paint, with painters tape still located on the rear of the bathroom door, also the shower leaked at the bottom along the bathroom floor.