WoodSpring Suites Algona-Auburn - Seattle South

Nice new build Friendly staff Quiet location Just needs an ice machine

I stayed at this hotel and was treated with rudeness and disrespect, i have heart health issues and had to see my doctor after the rude interaction i had with Hannah . A front desk girl named *** was , extremely unkind, rude and extremely disrespectful and has no business interacting with customers or being placed at a front desk. The manager ***, refused to take my calls or acknowledging any responsibility. An example of my experience at Algona pacific woodsprings includes- I checked into the hotel. The room was paid. Then i PAID an additinal $50 for a late checkout, this service was offered to me by the manager. The manager says, " You are all paid up and ready to go, you dont need to do anything further, enjoy your stay." Later the girl *** calls me and says, " You are not welcome here and in trouble and not allowed to have a late checkout anymore becasue you tried to tell the maids you had a late checkout and was being sneaky". What kind of hotel employee accuses a customer of being sneaky and not paying? What kind of ignorant behavior is that. Her lack of education, empathy and customer service skills was beyond disgusting. I told ber calmy, when i checked in, i paid an additinal $50, for a late checkout,. I have the bank receipt to prove it. Then *** tells me, " oh yeah, i did find all the $50 receipts, but you still are at fault because, YOU were being sneaky and didnt tell us!". I assured her i wasn't being sneaky and paid in full and had bank records to show it. , i then asked to speak with the manager ***. *** said , " *** agrees with me and there is nothing you can do about it and no one higher than ***, and you just have to deal with it".. I said I will make an appointment with ***. She said he refused to come to the phone or call me back. What kind of GM manager doesn't even respond to a phone call. Another incident I stayed there when there was a fire on the 4th floor, my room was completly flooded, clothed and luggage damaged. The manger said i would receive a full refund. When i called about the refund ,*** RUDELY told me, i wasnt getting a refund or damages reimbursed becasue i had a late checkout".. the manager offered us in the 4th floor, they would move us, REFUND us and guve us a late checkout, people had to make arrangements because the hotel had a FIRE, our items were damaged, we couldnt even breath the TOXIC smoke fumes from the fire. After all the trauma of the fire, the floor complely flooded in my room..all my items destroyed luggage ,clothes valuables and now denying the refund ? Really? This was unbelievable. Not just my lost of money, time, my luggage, clothing valuables, but being treated so rude. Its not what you say, but how you say it. I contacted my attorney , filed a complaint and went to corporate with this matter and an investigation is being made. Please don't go through what I went through here. Save your time and money and go somewhere else. MANY other guests told me they had a horrible experience, complained and no one listened. I hope someone reads this and is warned about the horrible mismanagement of this place. Im still waitng for the GM *** call back and an apology from *** Please be ware!

Very comfy and brand new Very clean Close to outlet collection mall Only problem you must have a car otherwise no close bus station but you can take lyft with 8 or 10 dollars to closest one And no coffee machine or coffee at reception which was wired to me But all was nice

Very unprofessional and down rite rude I went to extend my stay at the front desk and got accused of having a woman leave my room with a crack pipe in her hand not only was that not possible and for the other fact I don't even know what a crack pipe looks like but then caused problems because my wife then thought that I had another woman in my room while she was at work the manger apologized and that was it no compensation for the embarrassment and trouble that she had caused me