Wonderful fancy 3-bedroom house with AC in Houston

Beautiful and clean place. Great communication from the host. We had an enjoyable stay. Highly recommend

This house was completely filthy. The host was called out to the home to solve the problem. He offered to clean it but it was already 7:30 pm. He then offered us to stay the night for free until we found another place to stay. We didn’t stay. I told him I had to have a shower before heading to the hospital for our son’s medical procedure and I was not taking one in the filth. Very frustrated and haven’t received a refund as of 3 days later. We were out the money to get another place to stay. What do people do if they need another place to stay and have already counted out for the stay and don’t have the extra? Frustrated with this host and VRBO both. The inconvenience this caused us and the hassle we had to go through to get this approved to be refunded was ridiculous. We had tons of pics to show support when we called. They even agreed it was unacceptable yet left it to the host to decide if they would refund us or if we were going to have to fight it. The host blamed the conditions of the home on another VRBO rental that he stated had a Halloween party there. I would argue that since the filth on the light switches are in the pics of the home listed on vrbo. Zoom in to switches before it gets pixelated and screenshot it and zoom in more. You will see that was like that before then. Also we had 3 people staying 3nites and we had 3towels . No working washer or dryer. There is NO cleaners, kitchen towels, rags, dish soap. 1 sm. pot and 2 sm. skillets. All kitchenware was paper