ALA MOANA

Room & horel needs some updating and cleaning.

Cute room, nice location. Could use creamers for the coffee ;)

I was disappointed about the false advertising on ocean view, your body would have to hang over the balcony to see a little part of the ocean. The microwave couldn’t control the buttons to what you want and the clock was on but couldn’t control the button to set the correct time, we could here the elevators going up and down cause our room was right behind the elevators , coffee maker was dirty, room was clean .

I never knew that there was such a thing as a third-party organization involved in renting a hotel room. I did not realize this when I made the reservation. It led to extra fees at the hotel when checking in. There were ridiculous check-in fees, amenity fees, and we could not use the hotel staff for our service needs. We needed clean towels, and the hotel cleaning staff would not give us any. We were supposed to contact the Livily representative just for towels. We had no coffee cups in the room and when I contacted the LIvily rep for cups, they brought more bad coffee instead. There was no soap in the bathroom and no knives in the very small fake kitchen kind of place. I will never use them again, and always check to make sure you are getting your reservation with the hotel and not some other 3rd party.