Comfy Escape near Dollywood W Pool & Grill

Good location liked being in the wooded area

pillows in bedrooms are too soft

It was very clean!

This location was close to everything. It was very nice and clean.

The space was large, and beds were comfortable. Fridge was clean and there was plenty of useful items in the kitchen. We liked that it was pet friendly, and had laundry facilities. It was also nice to have multiple bathrooms. Also liked that there was a broom and dust pan there to be able to clean messes.

By the time we arrived, I'd gotten multiple messages from the property notifying me of door passcodes, and a discount for Soaky Mountain. No information of what apartment number we had been assigned. I called - twice, and texted. I was about to email when I was finally answered. It took about half an hour. Low to no water pressure, inability to flush toilets much of the time, VERY hot upstairs despite A/C unit (yes, I know, heat rises, but the amount of heat inside was not normal when there's an A/C unit!). Slow response when asked or told things to the property management, only 1 space per unit, and said unit renter being screwed over if another person parked in their space, by having to use "overflow" parking. Another unit had visitors that took our space any time we left. We came back more than once to an occupied space. Property managers were notified and we were told there was a strict towing policy, yet we never saw a tow truck while there. When notified of the water, by MULTIPLE renters (we spoke with a bunch of others staying there, who said they had reported the water problem), the property manager simply asked for a video of the problem so they could address it. - a PROPER manager or management company would have been at the property to assess it in person instead of asking for a video. The pool was also disgusting. The water was murky. - of course, if they emptied it to clean it the way it desperately needs to be, there wouldn't be enough water to fill it back up. Also, we had no information on the wifi password even though there was supposedly wifi available. I tried using the password on the back of the router in the unit but it did not work. I would have messaged property management but with all the other stuff, what would have been the point. Just glad we weren't booked for longer since I know there will likely be no compensation of any type even though the water issue is completely against the law.