Magestic palazzo, jacuzzi on roof terrace GOVAL-3

The property looked far better than the pictures made it out to be! It was ginormous and felt like a palace, the upstairs terrace was great and the interior elevator was much appreciated when travelling all the way up the stairs. Location was amazing, right in the centre of Valetta

One of the upstairs beds was missing a few boards so the bed sunk in the middle and the top floor room was quite hot without any air conditioning on that part of the floor, only a fan.

The location was great. It was spotless and comfy beds.

The shower was weak and hot water ran out very quickly. It was also cold in the house as the heating can’t really manage with the size of the rooms. There is a horrible and dirty mannequin in one of the rooms which was a bit off putting!

The location is perfect - everything in Valletta in easy reach, and the views from the rooftop and balconies are fantastic. The property is beautiful and spacious, and well equipped. The beds are very comfortable and there is plenty of wardrobe and storage space. The two bathrooms are great with excellent showers, and there are plenty of additional toilets throughout the house. There are lots of different communal areas to choose from of various sizes (note that only the dining room can accommodate a full house of guests), including the rooftop space. It was useful to have 2 well-equipped kitchens - one on the ground floor and one on the top floor - as well as a laundry room. It was great to have a lift in the house too, as there are several floors, and the dining room is on a different floor to the kitchens. Apart from one significant issue, the hosts (a management agency) were very friendly and helpful.

There was an issue with a key that broke in the front door late on the first night that was initially very badly handled. We were eventually able to get in after 2.5 hours, mostly in the cold, and several long phone calls. Handled better, we would probably have been indoors within half an hour and a lot less stress. Subsequent communications with the management agency were much more helpful, including resolving a query with a payment, getting an engineer out speedily to resolve a hot tub issue, and arranging for a later checkout. There was also some confusion just after booking the holiday, when the managing agency sent an external link to click on, where I had to upload credit card details and photo ID in advance, in order to get the door code (which would then only available 2 hours before arriving). It looked like a scam, even the booking.com agent I spoke to thought it was a scam - but investigated further and it was actually legit. Seeing as booking.com actively advises people not to click on external links or send any further payment details to anyone, it would be great if this was somehow streamlined.

Great location, spacious, cleanliness, beautiful house

Damp, musty smell coming from the basement that permeated through the house. Things that didnt work:- Lift could not be called from the ground floor. Range hood light and fan dont work unless you constantly hold your finger on the switches. Level 1 bathroom light over the basin doesnt work. Toilets didnt flush properly, until we were advised of a strange flushing method that should be in the instructions. Oven doesnt work unless the switch for the hob (which is on the other side of the room) is turned on, AND the timer is set on the oven-again, not in the instructions. Door knob is missing to level 1 bedroom, so they need to go through another bedroom to get out, or leave the door open. Wardrobes on level 1 smell so musty/mouldy that we preferred to use our suitcases instead, rather than transfer the smell to our clean clothes. Our concerns to the management company weren't acted upon during our stay.