The Loft at Riverside

The actual living quarters were clean and spacious and very well stocked with supplies. The decor was very attractive and updated. I would have given 5 stars in a heartbeat if the host would have responded to my pleas for help on our very last day there. A well forcasted winter storm made the outside second floor, steps, railing, walkways and driveway a sheet of ice. We were left to deal with a very dangerous situation on our own. The outside steps are concerning on a good day! All covered in ice along with entire handrail. No response from our host for 2 hours. Thankfully my husband and I both in our 60's managed to get ourselves down those treacherous steps and out to our car. And no the ice did not melt by the 11 o'clock departure time. What a terrible way to end a perfectly good stay. The host truly fell short here in her/his responsibilities to insure our safety. The response from the host was an apology and insuring to leave a bag of salt for the next time.

Host on top of things appreciated her contact with us

The house was beautiful and clean. Many amenities and perfect for a weekend getaway. Host was very communicative.

The place was very clean and comfortable. As for staff we didnt see anyone. It didnt have a TV, we didnt know until the day before, we had to take our shoes off at the bottom of the stairs, not horrible, it was as if we could have no noise for the tenants below. A breaker flipped in the morning when we turned on coffee maker, i alerted the landlord at 730am, we got back at 5ish and nothing was done. We needed the outlets that were connected to the bedroom for hisbands Cpap machine. Landlord didnt get back to us. So we had to go downstairs to the tenants and ask to let us in to flip the breaker. They were kind enough to let us in. I emailed landlord to say what we did and she came back with," allset the tenants fixed it" i replied i know this as it was my husband who had to fix it. Then i messaged that we would be leaving a day early due to the storm, so they could get it cleaned while roads were good, although i think i left it very clean. She replied ok no need to take bedding off, house keepers will do it. Then the original date of departure she messsages me to say everything has to be as it was when we walked in the door and safe travels. We were already home 9 hours away. The tenants below were very noisy, using power tools after 8 PM very loud, for quite a while, but we couldnt make noise. It was nice, clean and warm but there were some flaws.