The Craftsman Retreat

Our stay in Amarillo was good. The keypad to access the property didn't work as described. Fortunately there were 2 front doors and one of them was unlocked. The door actually wouldn't lock at all, which the property manager handled quickly. Maintenance came over and fixed it.The house slept the number stated and it was well supplied with all necessities, including coffee & bath towels. It was clean and spacious.The stay gets a 0 stars because we were also scheduled to stay at this house 2 weeks following our initial stay. We were a group of Boy Scouts and leaders traveling to New Mexico. We were hiking in the mountains with no access to technology for 11 days. Upon gaining email access on the morning of the 7/16, the same day that we were scheduled to check-in to the house, I saw an email from VRBO changing our reservation to 7/21, without communication. I reached out to the property manager who didn't immediately respond. I accessed the booking engine and saw that the home was now booked for a multi-day stay. That left 5 adult leaders and 13 scouts with no place to stay in Amarillo (with 4 hrs notice). There was no explanation provided by the manager until the following day, which was unhelpful. It noted something about a new computer system that allowed the property to be overbooked. I do not believe the story. It was very convenient for the owner that our 1-day stay was rebooked to a day that obviously wouldn't work, and the multi-day reservation was kept. Shady.

Place was perfect would definitely stay again

This house was the perfect accommodation for our students and leaders, on our way to Glorieta, NM.

Check-in was easy. This house is definitely big and fits a big party. Really cute house beautiful yard. I would absolutely stay here again.

It's an older home with lots of character, which I love The floors a squicky, but itsdue the age of the house. Communication to check in was difficult. Links to check in was not working and it took a while before we finally got in.

We arrived at the property after an 8 hour drive and the key code didn’t work. It was about 8:00pm well after ck in time. I messaged through the vrbo app, called, and sent a text. We waited with our kids and pets for almost 2 hours. I kept messaging. We finally had to leave and go to a hotel. About an hour after that someone text with a new code to try. But it was too late. I’ve requested a refund several times, but no one will respond.

Home was great for what we needed space wise, however the kitchen sink handle was broken, the door fell off the gas grill, nail sticking up out of the floor in hallway by downstairs bathroom caught my husbands heel and ripped it open, a piece of cookie was left on the top of the tv amour in downstairs bedroom, and o left in the

Our stay at The Craftsman was excellent. The house was clean, the beds were soft, and the space was large enough to host all 14 of us! The kitchen was a joy to work in with all the tools we needed to make a beautiful family feast for the holidays. I highly recommend this get-a-way location for family gatherings, anytime of the year!