Beautiful Family Villa with South Facing Pool Overlooking Conservation Area

The house was just as the pictures, it was very clean and the bathrooms are lovely. The kitchen was well equiped. The BBQ was a bonus as hired ones are often not great it was clean and had gas so ready to use,we bought new gas and left it clean.we asked for the pool heat to be on the day before and it was. We found the deck a little overfull. The owner is very responsive and easy to communicate with.the home is in a lovely quiet gated area . The only thing that could be improved is the comfort of the beds , the master was ok but the others not so much. Also a few more towels. That said we still had a great stay.

Everything from booking to the property itself was excellent.

It has been a long time sense we had a vacation and when we booked this one I was excited. The house was perfect for us and we felt comfortable and enjoyed every minute of it was a beautiful home and I will be booking to stay there again. The owner had great communication.

The property is older but had some nice upgrades to bathroom and kitchen. We booked this property because it had a pool and spa as it was just my husband and we and did not need all the space but an enclosed pool with spa was a priority to us. However after the first night the spa did not work and it appeared the pool also stopped cleaning/cycling. I notified the host Martina right away but she seemed bothered. I tried to determine if she would try to resolve the situation and she said initially she would have someone out to check pool/spa. No one ever came out. I messaged a couple more times on day two and three of as no one came out to attempt to resolve . I asked for partial refund as we could not use the spa. She said she would work something out once issue is addressed, I was unsure what she meant and when I did not receive reply, I messaged again and shared my frustration with the communication. The host never replied to my last two messages. I feel this is unacceptable. I would NOT recommend booking with this host. I have NEVER had a host just ignore me. My communication was respectful and remain solution focused but It seems customer service is not a top priority for this host. It seems the pool and spa are in need of maintenance.