Silver Birches by MCF

Nice location, walking distance to the town centre and railway station. Easy self-check-in and check-out, has a fully equipped large shared kitchen. Super clean, super comfy, we were big fans of the comfy beds.

efficient quick and easy

Uncomfortable beds

An excellent and well-equipped property with modern furnishings in a quiet location. The separate areas of the room were well designed and it was a good size. Very helpful and responsive host when asked questions.

The parking was a little challenging, but that's not something the host has too much control over. The shower tripped the fusebox, and while the instructions to reset it were clear upon a call to the host, I had to move a large cupboard to access the fusebox, which wasn't the best.

The location is perfect for us, and the apartment was very clean, well presented, and thoughtfully designed. We chose to book again because we had previously stayed at this property and had a positive experience.

We booked this stay while staying at the property previously and specifically checked that we would be allocated the same apartment, which was confirmed. At around 11am on the day of arrival, we were sent a message via Booking.com advising that this had been changed due to a booking error. We did not see this message until arrival. This last minute change, particularly without any direct contact, caused significant difficulty. On arrival, there was no information provided about how to operate the heating or television, which differed from the original apartment we had stayed in previously, where we had no issues with either. It took approximately an hour and a half to get the main heating working (after having to search online for instructions) and an additional 45 minutes to get the TV working (eventually following online troubleshooting guidance). The bathroom radiator did not work at all during our stay, leaving the bathroom extremely cold. We attempted to contact the host to raise concerns about the last minute change despite prior confirmation, and to request assistance with the heating and television, by calling the number provided (leaving a voicemail) and sending a message via the Booking.com app requesting a call back. No response was received to these requests at any point during our two night stay. Although we eventually managed to resolve some issues ourselves, the bathroom radiator issue remained unresolved. During the stay, we did receive automated messages (such as confirmation of check in, reminders about check out time, and offers to extend the stay for an additional charge). However, no response was provided to our specific requests for assistance. Additionally, on site parking is offered at a charge of £10, despite free on street parking being available at the end of the property’s driveway. This felt poor value and was not clearly explained.