1BR Apartment Near CBD with Pool Access

So close to conference venue and places to eat

It just had a flickering light in the bathroom. It was difficult to find. There were no instructions how to find the pool.

The location was great and we were able to get an early check in which was much appreciated as our plane landed at 7:30am.

I love the clean, beautifully designed space with a well-equipped kitchen and a thoughtfully placed study nook - perfect for my husband to catch up on some urgent work during our stay. The indoor pool, gym and terrace access were great. Location was perfect - free trams, Marina views and plenty of restaurants and supermarkets nearby. Check in/check out was a breeze. A smooth, comfortable experience from stay to finish.

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The property was super close to the venue I was attending daily. It felt very safe and secure. The tv was super easy to use.

The bed was very uncomfortable, I was in pain every night from the bed so did not sleep well. While the property was mostly clean, there was a bottle cap under the tv cabinet and the bed head was coated in dust. I was staying for four nights and was allocated two quite small towels for the whole stay. No facewashers are provided. The house manual says you need to fill in a form to use the pool, available from reception but I arrived Saturday and there is no reception on the weekend. I saw reception attended twice in my whole stay. The made comfy chat was not working so I sent an email to request more towels, no response. Sunday morning there was no hot water so had a cold shower. I sent an email and tried to call, requested a call back but it never came. I called again to get it sorted but they wanted me to leave keys for maintenance workers to enter the apartment while I was not there, even though the hot water service was not in the apartment. The check in instructions are pretty good but they tell you how to access the car parking and/or how to access via reception but not how to get from the car park to reception. I could not find the lifts and while the apartment looks like it is on the ground floor due to the courtyard, it is actually on the 5th floor which makes it a little confusing,