Spectacular Ocean Views 8BR Pool Villa Sawan in Patong! Relax & Play - Billiard, Table football, Gym & Sauna!

THE PROPERTY IS FANTASTIC, GREAT OCEAN VIEWS, GOOD POOL AREA, MULTIPLE PLACES TO SIT, INDOOR & OUTDOOR AREAS, NICE ROOMS, VERY NICELY DONE UP, NON INTRUSIVE, HUGE, GREEN AREAS, GYM, STEAM SAUNA ETC. AND A LOT OF FACILITIES. GENUINELY BEAUTIFUL PLACE. BETTER THAN THE PICTURES. WE ALSO LIKED ONE OF THE SERVICE LADIES, PIU, SHE WAS VERY PLEASANT AND ALSO VERY HONEST. ONE OF THE GUESTS LEFT THEIR GOLD CHAIN AT THE TIME OF CHECKOUT. SHE FOUND IT RAN TO GIVE IT TO THEM JUST BEFORE WE ARE OUT OF THE DOOR. SHE WAS ALSO GREAT AT SERVICE. THE ONLY PERSON ASSISTING 9 OF US FOR BREAKFAST ON DAY ONE.

COMMUNICATION AFTER THE BOOKING WAS DONE TO THE POINT WHEN WE LANDED WAS WEAK, I HAD TO FOLLOW UP AND ASK THE SAME QUESTION MULTIPLE TIMES TO GET AN ANSWER. WE WANTED AN EARLY CHECK IN FOR MOST OF THE GUESTS, WHILE THEY CHECKED US IN EARLIER, BUT HAD TO PAY HALF DAY ADDITIONAL CHARGE FOR THAT. ALTHOUGH THE VILLA WASN'T OCCUPIED THE PREVIOUS DAY. WHICH I THOUGHT WAS A BIT MUCH. ELECTRICITY WAS ALSO ADDITIONAL, AND QUITE EXPENSIVE BECAUSE OF THE SIZE OF THE PROPERTY, EVEN THOUGH WE HAD MADE EFFORTS TO SWITCH OFF AIR CONDITIONING WHEN NOT IN USE. ELECTRICITY CHARGES ARE NOT INCLUDED IN THE PRICE OF THE VILLA. SO KEEP THAT IN MIND. AREA NEXT TO THE KITCHEN HAD A SEWER IT SEEMED; IT WOULD STINK WHEN THERE WAS A HEAVY DOWNPOUR. OTHERWISE NOT. SOMETHING THAT THEY NEED TO LOOK INTO. LAST BUT NOT THE LEAST, THE FIRST DAY BREAKFAST SERVICE WAS A DISASTER, IT WAS EXTREMELY LATE, BECAUSE THE HOST HAD AN ACCIDENT AND COULD NOT GET THE GROCERIES IN TIME. WHEN THEY DID COME, A LOT OF IT WAS MISSING FROM THE GIVEN LIST. BREAKFAST SERVICE WASN'T WELL PLANNED EITHER, AS THEY DID NOT ENOUGH STAFF TO SERVICE 9 OF US. WE ENDED UP HAVING BREAKFAST AT 11-11:30. MOST OF WHICH WAS COOKED BY US. IN HIND SIGHT, I SHOULD HAVE USED GRAB TO ORDER THE GROCERIES. SECOND DAY, THEY ADDED A SECOND PERSON FOR SERVICE AND IT WAS MUCH BETTER. THIRD DAY THEY DID NOT CHARGE US FOR THE SERVICE, WHICH WAS NICE OF THEM.

The property was very clean and staff were amazing

We only stayed for 2 nights and on arrival the pool was green, the pump had to be changed and we weren’t able to use the pool until 2 hours before check out. They tried to charge us $350 AUD for electricity even though only half the property was being used. There is no way 40 hours of electricity is $350AUD

The property in itself is good - rooms are big .

The support staff is pathetic . They will create a WhatsApp group but the will never respond on time. It says that everything can be arranged but they won’t even reply - leave about arranging a simple stuff like ballon decorations for birthday . They said get your own vendor .