Sheraton Club des Pins Resort

I liked everything

Nothing

Elham was very good at receiving and welcoming us, we thank her.

Nothing

Well, I used to be a regular customer of the hotel but did not return for the past 15 years at leasr, and given the reviews I read about it, I was expecting something below average, but still decided to give it a try mainly because of the beach, to my surprise everything was close to perfection except that the facilities need a bit of refurbishment

Nothing

The hotel itself is in a nice location with good facilities and a pleasant setting by the sea.

During my 2‑day stay, I was treated very disrespectfully by a security guard. I was wearing a normal, classy and fully covered dress when he stopped me. He asked if I was staying here, and when I said yes, he demanded my room number in a very aggressive tone, as if attacking me. I gave it to confirm I was a resident, but he then told me my dress was not allowed on the terrace. When I asked him to show me the official dress rules so I could understand, he refused and told me to ask reception the next day. Later when I spoke to reception, they clearly said: “Absolutely you can wear a dress, no problem.” They showed me the actual rules: only short bikinis, slippers and tank tops are not permitted — there is no rule against dresses at all. I had even worn exactly the same dress earlier that same day and nobody said anything, so it was never about my clothing. The guard was shouting and had no manners. Even after reception and the manager confirmed there was nothing wrong, they never asked him to apologise. It felt like he just wanted to show he was in charge, or even expected extra money to let me pass. This behaviour left me feeling so upset and humiliated that I cried all night. I expected much better from a hotel of this standard