Lavish London Apartment - Secure with parking

The customer care we had from the owners. The flat was nice.

Due to poor window glazing the noise from the traffic, music from cars,ambulance noises kept us awake even when shut. No air conditioning either. It was 38c when we were there. Also the kitchen did not have enough items e.g microwaveable bowls for the microwave provided, containers to cook e g. Pasta bake and serve meals, dish cloths to dry items, sharp small knives and all kitchen items. Fish slice to scoop fried eggs etc . Bigger bin needed in kitchen. The shower on the bath didnot have a shower curtain didnot understand why it was there in the 1st place, the mattress was broken and very deformed made it difficult for my son to sleep on. The sofa bed i had in the lounge was very uncomfortable and deformed shape aswell, couldnt sit on it properly. There was no welcome pack on how to work things. Also it mentions a garden, its on the 1st floor so theres no garden. They need to address these points as the customer care was very good but place is not Luxury at all.

Amazing apartment. Everything you could need was there (except tea towel!). Brilliant communication with the host. Clear instructions on how to find the building and key (did show different entrance though!). Perfect location for O2. Would definitely stay again.

Could have been us, but the instructions showed us to another entrance and not the one to our flat which was just further up the road. The mattress was very soft at the edges but VERY comfy in the middle!

It was lovely felt like being at home,

Nothing it was a great apartment

Convenient location

The photos didn’t live up to expectations I’m afraid. There were lots of marks, scuffs, scratches and a door mat covering up the lacking of a runner at the bedroom door itself so I caught my toe on the edge of the flooring. The flooring also hadn’t been laid properly so the bedroom door didn’t actually shut. There were marks and chips on the oven hob. No instructions on how to use the coffee maker. The glass coffee table was incredibly scratched. Windows needed a good clean. The table and chairs to eat at were way too big for the room. No room to sit. Bedroom lacked a few things including extra pillows (one isn’t enough for some people). An area in the bedroom for hanging clothes which was great but no hangers provided. Sorry this isn’t a lavish apartment.