Serengeti Explorer

The location and view were stunning. The facilities were clean. The staff were extremely professional and nice; demonstrated great hospitality.

1) no air conditioning in rooms 2) beds were hard/firm 3) lack of variety of food for dinner. Great food however lacked choices

This hotel is receiving full points as I do not want to bring their score down just because they are missing some stuff due to the fact that they are new. All staff tried their BEST with everything, so I am sure by next year it will be the only perfect place to stay at Serengeti. Food was absolutely delicious - they have great great chefs. The views are fantastic, gym is great, service, activities, all are wonderful. However, you need to understand and accept that this hotel has no AC. If you come from the middle east, I doubt you can sleep at night. The wildlife and darkness outside is too loud to open windows. There are also tiny insects that will always enter your room if you keep your windows open. There is a fan in the room - as loud as the wild when turned on. Gaming, they have an expert team, trust them with everything. Everyone is so respectful and happy, you feel a lot like home in this place. I already want to go back.

No AC. Laundry service limited to 5 items per day per person, and takes 2 days. No shattaf bidet in restrooms.

The property was brand new and highly luxurious, the staff were some of the kindest and most caring you could get, they gave a free laundry service. The food was amongst the tastiest during our holiday which included dar es Salam and Zanzibar 4 night each. The safari surpassed our expectations. I couldn’t imagine anyone better than our guide Chambo who had an extraordinary wealth of knowledge and a fun upbeat personality he had us see almost everything possible within one day. This part of our honey lead us to conclude it was the best holiday either of us had been on.