Crystal Beach Hotel

5.1

(93 Ratings)

"Staff were very accommodating. This hotel said no stag or hen parties. We were a stag group and it was perfect, it should specifically say “for stags” it would make more money! Shower doors near..."

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5.1 / 10.0

(93 Ratings)

Hotel in Bournemouth

3-Star Hotel

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsBeach access, Beach front and more

About this hotel

Crystal Beach Hotel is a 3-star property located in Bournemouth, facing the beach. The property is around a 2-minute walk from Bournemouth International Center, 5 miles from Sandbanks and 6.4 miles from Poole Harbor.

Amenities at Crystal Beach Hotel

Free Parking

Non-smoking

Beach access

Beach front

Family friendly

Map of Bournemouth

Nearby attractions

Paultons Park Home of Peppa Pig World

21.5 mi

Purbeck Heritage Coast

8 mi

Lulworth Cove

17.5 mi

Bournemouth Parks - Lower Gardens

0.2 mi

Available Rooms

$$$$

5.1

(93 Ratings)

Verified guest

Don't miss out! Price and availability may change

$$$$

5.1 / 10.0

(93 Ratings)

Hotel in Bournemouth

3-Star Hotel

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsBeach access, Beach front and more

Map of Bournemouth

Nearby attractions

Paultons Park Home of Peppa Pig World

21.5 mi

Purbeck Heritage Coast

8 mi

Lulworth Cove

17.5 mi

Bournemouth Parks - Lower Gardens

0.2 mi

Available Rooms

About this hotel

Amenities

Free Parking

Non-smoking

Beach access

Beach front

Family friendly

Ratings and reviews

5.1 / 10.0

(93 Ratings)

100% verified reviews

3.0 / 10.0

Not so bad but could be better

Location

Poor quality for similar money there are higher quality places

3.0 / 10.0

N/A

Very Noisey with “residents” which was not stated at time of booking. No breakfast. It was quite scary to have residents banging on doors next to my room during the night. My friend, who was a single female, didn’t sleep at all. NOT ACCEPTABLE

The noise, no food, or contact with any staff

8.0 / 10.0

I didn't expect a lot but it was much better. Clean, super comfy, great location for us.

The location is literally a two minute walk from the beach which was amazing for us. There are also a number of places to eat and pubs two minutes in the other direction, we went to a great Korean restaurant on the same road as the hotel. Our room had a sea view, towels rolled on the bed, tea and coffee making facility, tv and fridge, it also came with bathroom miniatures which I didn't expect. We really didn't pay a lot for this hotel so I expected budget but I was surprised with how good it was for that price. Everything was clean, beds super comfy and staff were on the end of a phone when we needed them. My friend and I both said we'd stay again.

To check in you have to go to the sister hotel next door, which isn't an issue really as it says it on the door of the hotel but it would be nice to not especially as they do have a reception desk in the Crystal Beach. Everything was clean but there are many stains on the carpet, obviously not much they can do except change the carpet, the bath also looked stained and we didn't really want to use it. We had two rooms as we had to switch. Our first had a sea view but we accidentally plugged the fridge in instead of the TV and it blew the plug causing it to smoke. We moved next door as none of our plugs worked after that. They came as soon as we called though which was great. Our second room was actually bigger and with a better bathroom. Last thing is that there is out of date signage in the bedroom. On the door there is information about fire drill and facilities available, check out and breakfast etc but it is all for the hotel before so it's all out of date. That was a bit confusing.

1.0 / 10.0

Scammer

First when we are arrived at hotel there is nobody and waiting outside half and hour. Nobody at recepition. No staff. Knock the main door here and there. And then I saw the emergency for phone number called one Indian lady said come over other hotel and take the key. According to hotel booking includ the private parking but they charge me £10 for 1 night. There is no staff, no wifi, no TV remove, lock the kitchen room and laundry . Room is very smelly and try to open the door but door is jam and fungal. Shower tape isn't enough to drop water. Single mattress is lousy and spring is almost come out.

1.0 / 10.0

Cold and very tired

Nothing

Rooms were cold no heating! There was tea n coffee but no milk Bathroom was old and in need of updating The duvet seemed to be a single in a double cover Didn’t like the fire alarm going off early in the morning Try to charge us £25 for parking when it states £15 on booking site

8.0 / 10.0

Good value of money

Location

The rooms

1.0 / 10.0

Awful

Nothing

Everything dirty rude staff everything in both rooms Were a mess and broken

1.0 / 10.0

Absolutely horrendous.

It was close to the beach.

It was very dirty, had to keep my shoes on. It was creepy felt like people were stood behind my door all night. Staff were cleaning all through the night. Bin bags all over the corridors. Dirty washing all over the corridors. You had to go to a different hotel to check in. Dog barking all night. My double room was like a cupboard. Kettle was disgusting. Absolutely horrendous experience would never recommend. Felt like I was in a crack den.

1.0 / 10.0

The hotel needs condemning the rooms were awful

Location that was about it

The accommodation was a joke the first room we were shown to the window was being held open with a trash can extremely outdated we were then moved to another room which was just as bad the bathroom floor looked like it was just on the rafters cracked and broken I would 100% avoid this hotel at all costs😡

1.0 / 10.0

The facilities provided do not match the description and the reception staff's behavior is very bad.

Just location.

The description of the facilities provided does not match.

1.0 / 10.0

worst hotel ever, do not stay

horeendous, didnt stay there, should have requested a refund

everything place stank, took ages for someone to come meet us, rebooked my entire party except myslef and one other to another hotel (air bnb 10 minutes away) avoid staying here

1.0 / 10.0

Horror story

Not much

When we arrived at the Crystal there was a sign on the door saying to check in the hotel next door,at the check in we were told the room we had booked had already been given away and that they were over booked and it’s a first come first served basis baring in mind we had booked the hotel weeks ago and had paid for one of the better rooms with sea view, then we were walked across the road to a completely different hotel to what I can only describe as a one star hostel at best the room had bunk beds , when we complained that this was nothing like the room that we had booked we were moved to another room in the (check in hotel) that did have a double bed but was even worse than the first one there was no duvet on the bed but a silk decrotive through that we were told was our duvet , there was what I can only guess are refugees Loitering about in the corridors sat on the stairs etc both hotels stank seemed untidy and very outdated there was damp mould no aircon no fans available and the windows barely opened one window was smashed and had been repaired with a wooden slab, the curtain didn’t cover the whole window and let the light in , there was an old fridge being used as a bed side table, tea coffee and sugar was provided but no milk , the toilet was leaking as there was a small puddle on the floor, and the shower or taps had no pressure. Considering the room cost 140 quid and the pictures which were off the crystal that looked of a good standard and clean It was a major dissapointment, although the workers did try to change our room they also said about an apartment in the town centre , my partner was rather upset and there was a slight language barrier. We asked if we could just get a refund and they said no, We rang around a few other hotels but all were fully booked, We visited bmouth for a boxing event so thankfully didn’t have to spend much time in the room,

2.0 / 10.0

Awful

The location

Everything Not worth £104!!!! No one at checkout all locked up at 10 am probably so no one can complain Room nothing like pictures Room stank of cigarette smoke by morning clearly someone heavily smoking in the room underneath TV broken Had to pay to park on top of fee Really awful do not recommend staying here at all Complained and no response at all

1.0 / 10.0

Absolute awful place refund still waiting!!!

Nothing still waiting for my refund from booking.com

Booked a deluxe double room to be haven't a room which was a double bed with a bunk bed on top nothing like picture on booking.com.

9.0 / 10.0

We really liked the clean room, location, parking and importantly the staff.

The room we had was cleaned really well and the bathroom was new. The staff really treated us well and we felt at home. Loved the fact we could park at the hotel.

The carpets were very dark.

2.0 / 10.0

Awful experience for me and my family. Would never recommend to anyone to use this facility for fami

Absolutely nothing

Parking charges 10£ Weed smokers in the hotel Disgusting beds and surfaces Mega dump smell

10.0 / 10.0

Perfect for stag party

Staff were very accommodating. This hotel said no stag or hen parties. We were a stag group and it was perfect, it should specifically say “for stags” it would make more money!

Hotel was very average, rooms poorly decorated. Shower doors nearly falling off.

1.0 / 10.0

Worst experience

Nothing

Didn’t even stay at the hotel booked. Was told on arrival after eventually finding someone after rude phone call that it was fully booked and was offered bunk beds when I booked a double bed room at hotel next door I refused. Had to walk down the road and round the corner to their other hotel Serenity beach and then the room itself was not clean the shower was broken and the hotel did not feel safe. The bed was rock hard and was so unpleasant we left and went back home. Was worst experience

1.0 / 10.0

terrible

Nothing it was so bad i rebooked a different hotel

On check in they tried to move me to a different hotel as it was overbooked. On insisting on staying in the room i booked i was checked into a room with 3 beds (not the double i booked. Hallways smelt of smoke

4.0 / 10.0

Did the Job for 1 night but would t go back

It was a good position

We booked into Crystal beach and looked at the photos. When we got there they own 4 hotels and we were put into one across the road called something else. The room was very dated and smelt of bleach. Damp patches on the walls in need of a great deal of TLC. We were also charged £10 to park when it was listed as having parking no fee mentioned in booking or on messaging hotel. We only stayed one night and just needed a bed to grab some sleep. But at 3 am the people upstairs (possibly living there ) decided otherwise !!!!

8.0 / 10.0

Good value for money

Tha staff helped me a lot as I'm disabled and they went out there way to make sure we all had a comfortable stay.

it was clean and had all we need.

9.0 / 10.0

Weekend surprise

The owner was very helpful my friend is disabled we were aloud to park free at the hotel normally they charge.

Shame the lift wasn't working as we were on the top floor. As my friend is disabled it was a bit of ordeal

1.0 / 10.0

Awful would recomment not to stay.

We didn’t even stay in this hotel. We rang the number on the front door as there was no one answering the door bell and it was an unknown number. I found a mobile number online and they said go to the hotel next door that’s attached to us . We paid for Delux room and we got a family room 3 beds.. there was burn marks on the carpet flooring on the toilet on the windowsills from cigarettes. The floor was so filthy you have to wear shoes inside!!! . The walls had brown drip marks down them like someone had thrown up and it not been cleaned. The bedding wasn’t real bedding it was a strange bed protector with some silky grey cover that had crusty patches on it so we slept in our clothing. Staff obviously lived in there as we could hear them sat on the stairs talking and laughing in the night and morning … strange what to say when someone is sat on stairs looking at your room door !! The windows were shut but the sound and air coming through was terrible. Black net curtains!.. strange touch! I honestly felt like I had walked into a crack drug squat being in that room..

Nothing!

5.0 / 10.0

It was okay and appreciated the location

The size of the room is quite spacious

There was a smell from the floor perhaps the old carpet. The toilet flush was stock can't flush when you use many times but my husband fix it. We are a couple and they gave a double bank bed, when I try the upper bank bed, the matress was not good, it's so soft and it hurts my back, old matress i can feel the spring from the matress. I moved down to the single bed which was much better and I sleep okay. The double matress where my husband sleep was okay. Also, when we checked out there was no clarity to where we leave the door key, no staff or reception open. We rang many times and no answer. I just found out that the mobile phone left at the reception and 4 customers were wondering what to do. It was a bit confused therefore I decided to leave the key at the reception.

2.0 / 10.0

Awful place

The bed was comfy

No net at the window so no privacy Burn marks on the carpet The fridge had 2 shelves broken one taped up Paint on the only bedside table The seat by the window was old and plastic no other seating offered Numourous chips in the wood on the desk and warer damage Chipped Paint on the walls About 3 inches between toilet and shower 66 steps to get to our room a lift there but it didn't work We could here everything that was being said next door in the evening I banged in the door and asked them to be quiet We had no signal on the television our entire stay Absolutely awful.place we checked out a day early and proprietor couldn't care less that we were leaving also on arrival we had to check in via another hotel Advertised as having a microwave not one there Booking.com where are you checks I would like a refund please I've booked through you for years and that hotel is nothing short of embarrassing where is your duty of care to your customers

7.0 / 10.0

All round excellent! Thanks! 👍

Comfortable and clean but the night time security male person acted quite weird in his manner not very coherent for some reason acting very strangely!

As above just due to the night male security person acting in a strange and not in a coherent manner? 😩

1.0 / 10.0

Explained above

Not one thing!

When we arrived and tried checking in the hotel doors were closed and they had a big Indian party going on inside with a sign on the door saying “check in at another hotel just around the corner”. We then went to the other hotel and the owner then told us he’s putting us in a different “nicer” hotel. It ended up being a tiny little box of a room which was so hot. In a complete different location. The shower didn’t drain, it kept over flowing. The whole place smelt like curry. The batteries in the remote for the tv were completely melted. We were devastated. The room we booked said “one of the most spacious rooms in Bournemouth and we ended up getting out in a completely different hotel which should not even be allowed to operate. I want to do everything I can to get a full refund for this and to make sure they don’t scam other people like this.

7.0 / 10.0

Good stay

Didn't have breakfast. Location was very good, near to town and restaurants

Sink was small.

6.0 / 10.0

For one night it was comfortable enough for me and my fiancée to stay.

Room was a decent size,bed was super comfy.

Lift out of order so had to walk up to top floor,bathroom was tiny.

2.0 / 10.0

Todo mentira

Nos enviaron a otro hotel diferente, con un habitación que no se parecía en nada a las vistas en las fotos. No había servicios ni personal presente la mayoría del tiempo. Habitación con un solo enchufe y los demás tapados a posta para no poder ser utilizados. El desayuno fue café instantáneo dejado en la habitación. En conclusión pagamos por una habitación que no queríamos en un hotel totalmente diferente.

1.0 / 10.0

Betrug und Fake in allen Belangen. Finger weg von diesem Hotel, das es so nicht gibt. Gammelzimmer!

Gar nichts. Eine Katastrophe in allen Bereichen!

Das Zimmer war für 2 junge Frauen (18J,19J.), für ihren Städte Trip. Bei der Ankunft wurde man per Zettel an der Tür des Cristal Beach Hotel an ein anderes Gebäude weiterverwiesen, da es angeblich wegen Umbau geschlossen hätte. Dort hiess es, es gäbe kein Zimmer, man hätte aber noch eines in einem anderen Hotel das man haben könne. Dieses lag ca. 600 m weiter vom Cristal Beach Hotel weg. Dieses war mit Baugittern verstellt, keine Rezeption oder regulärer Hotelbetrieb. Man musste sich selber durchsuchen, bis das Zimmer gefunden wurde. Zwielichtige Personen lungerten vor dem Gebäude. Das zugewiesene Zimmer war eine Bruchbude. Grosser Wasserschaden an der Decke, allgemein schmutzig, ungenügend ausgerüstet für 2 Personen, gammliges Badezimmer. Die Fenster undicht, keine Heizung. Die beiden Frauen mussten mit Pullovern und Winterjacke zu zweit unter 1 Decke schlafen. Die Steckdosen im ganzen Zimmer waren mit Platten zugenagelt, es konnte absolut nichts an Strom angeschlossen werden. In der Nacht musste ein Stuhl unter die Türfalle geklemmt werden, um den Halt des Schlosses und der Tür etwas zu verstärken. Also nichts vom gebuchten Deluxe-Doppelzimmer im Crystal Beach Hotel, stattdessen eine Horror Nacht in einem baufälligen, abbruchreifen Gammelzimmer im Serenity Hotel. Hilfe vor Ort war keine zu bekommen, auch nicht von Booking.com. Am nächsten Tag haben sie das "Hotel" verlassen und sich eine neue Unterkunft gesucht. Der Schlüssel konnte beim Cristal Beach Hotel nur in eine Box geworfen werden, es war wieder niemand erreichbar für ein Feedback. Das Geld für das Zimmer ist verloren. Es ist eine unglaubliche Frechheit so über den Tisch gezogen zu werden. Besonders schlimm und beängstigend für zwei junge Frauen auf ihrem ersten Solotrip.

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at Crystal Beach Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Crystal Beach Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Crystal Beach Hotel?

We found 5 amenities for this rental. This includes free parking, non-smoking, beach access, beach front, and family friendly.

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9.2 / 10.0

Outstanding(313 Ratings)

Cranborne House

Bed and Breakfast

in Poole

3star

2 guests · 1 bedroom · 1 bath

Free WiFi/internet · Kitchen · Balcony/Terrace

Are you ready to indulge in a relaxing getaway? Our Bed and Breakfast in Bournemouth has everything you need for a rejuvenating stay. Treat yourself to Cranborne House's exceptional amenities, such as Free Parking, Balcony/Terrace and Non-smoking.

Crystal Beach Hotel

Hotel in Bournemouth

Reasons to book

About this hotel

Amenities at Crystal Beach Hotel

Map of Bournemouth

Nearby attractions

Available Rooms

Hotel in Bournemouth

Reasons to book

Map of Bournemouth

Nearby attractions

Available Rooms

About this hotel

Amenities

Ratings and reviews

FAQs

Is parking included with this hotel?

Is there a pool at this hotel?

Is Crystal Beach Hotel pet friendly?

What amenities are available at Crystal Beach Hotel?

Explore similar stays in Bournemouth

Related destinations