The Key

Brand new hotel with amazingly kind staff, always on top of everything. Definitely will be back. Thanks for everything.

Good breakfast, very friendly staff and a nice pool

Exceptional resort with welcoming hosts. Total luxury with well appointed deluxe room, large verandah area with jacuzzi, rugged mountain views & sea views. 10/10 for comfort & all the luxury items provided in room. X Large white towels, bathrobes, slippers and it's peaceful. Great place to relax. Outstanding breakfast buffet included.

The property itself is beautiful and has a lot of potential. The rooms are modern, spacious, comfortable and well designed, with nicely finished bathrooms. The outdoor areas are one of the strongest points: the main pool is beautiful, especially in the evening, the common areas are well maintained, and our private outdoor area and plunge pool were very enjoyable, particularly at sunset. One thing I really appreciated was that fresh towels were brought every day without us even having to ask. Unfortunately, the service does not fully match the property, especially considering rates can reach €*** per night. The biggest issue was housekeeping and the lack of privacy awareness. On several occasions, housekeeping entered without properly knocking, and even the Do Not Disturb sign was ignored. There were also days when the housekeeper remained in the room for an unusually long time while we were there. Once I returned, took a shower, finished, and she was still inside the room, leaving only several minutes later. On another occasion, despite the DND sign and us clearly wanting privacy, calls were still being made to reception from inside our room instead of simply leaving. This happened often enough to become uncomfortable. Housekeeping should knock, respect a DND sign and leave when guests return and want to use their room. The cleaning itself was average, around 6/10. The room was generally clean, but sometimes rubbish was not removed and used glasses were left behind. The staff were generally friendly and responsive, so the issue was more a lack of hospitality training and clear procedures than attitude. Another disappointing detail concerned the Nespresso capsules. The room information states that each room includes a Nespresso machine and complimentary capsules, with extra capsules available through reception. We requested more during our stay and only found out on the last day that they were being charged. If extras are chargeable, this should be communicated when ordering them. It was also surprising that even a simple 1L bottle of complimentary water was not provided daily. Breakfast was very repetitive and limited. Every morning there was essentially the same selection: one type of sausage, one type of ham, one cheese and very little variation. It definitely needs more variety and better quality. The restaurant was another weak point. The concept seems to aim for a more refined style, but the execution is not quite there. The food was acceptable, but several dishes lacked flavour and character, and I expected better cooking overall.