HC - CloHouse Spacious Flat

Ottima posizione,camere grandi

I materassi un po' troppo morbidi

Very, very clean. Just a bit off the central (touristic) area, but served by many major bus routes and 10 to 15 min walk to metro stations. Taxi station is just in front, and bus terminal is 2 minutes walk away. Many shops and restaurants in the area which are for local residents (not for tourists) with relatively reasonable prices. The area is very safe and quiet.

Operation guide (manual) must be a plus as we were a bit lost with apartment equipment. At least, check out procedures could be printed out. (it only arrived a day before the check out by mail)

Geniş , yataklar konforlu ve konumu çok iyiydi . Tekrar gidersem hiç düşünmeden aynı yerde kalırım. Ayrıca sabun , havlu , şampuan gibi küçük detaylarda da çok iyiydi.

Fiyatına göre mükemmeldi. Beğenmediğim yok.

We liked the space, most of the facilities and amenities, most of the interior decor, and the location... we generally liked the apartment. It looked as advertised on Booking.com and the kitchen appeared well equipped. The host received us kindly and ensured we were immediately connected to the WiFi. In fact, one of us immediately started planning to rebook it for another trip. We were hardly in the apartment since each of our five full days in Rome was truly full. So we didn't use most of the amenities - we didn't cook or use the laundry area at all, for example. Neither did we attempt to switch on the television. But we were quite happy with our accommodation until the second to last day, when our hosts' attitudes and actions shocked us as explained below.

We didn't like the host and manager trying to charge us for a shower box door that was faulty from the outset and exploded while someone was trying to come out after a shower. Their excuse was that they thought maybe she mishandled the door. I'm not sure in what ways a shower door could be mishandled, but she didn't. She only attempted to open it and step out after her shower, as any normal person does, and the shattering of the door was traumatic for her and for all of us who ran to the scene when we heard the loud noise. Luckily, she was only slightly wounded by the falling glass; it could have been much worse. We let the host know immediately and sent them pictures and they were initially cordial and came to clean up the glass and to request all of us to only use one bathroom for the rest of our stay. However, we never got an apology for the damage and trauma. Instead, to our great astonishment, we got a message demanding payment for a shower box and the issue is still hanging now, almost a month after our stay. Apart from this, the only other issue we had was the ACs constantly going off. These two issues combined to defeat our expectations of a stress-free stay.