The Bronwen

The property was ok. Unfortunately elevator wasn’t working. Close to bus station and relatively close to underground.

There should have been an AC also in the living room as it got really hot 27-28 degrees. Simple thing as a spatula would have been good. As we stayed for a long time a change of linen half way through would have been appreciated.

Excellent location. Our daughter had surgery in the Wellington hospital which was at walking distance for us. Bus stop just outside was great when we wanted to go further. Safe area, spacious apartment with everything we needed.

The apartment is on the second floor and the lift didn’t work most of the time. It’s not a problem for someone who is fit but a struggle to walk up the steps for someone out of surgery. Just something to be aware of.

We had a very pleasant stay at this property and would happily recommend it. The location is excellent — very close to central London and only about an 8-minute walk to St. John’s Wood Underground station. There is also a bus stop right in front of the house. During our stay it was temporarily out of service due to construction, but another bus stop is just a short walking distance away, so transportation was still very convenient. The neighborhood feels very safe and residential. Even late at night, we felt completely comfortable walking around the area. Inside the house, the equipment and supplies provided for guests were more than sufficient. Everything we needed was available, which made our stay smooth and comfortable. Communication with the management company was fast and efficient. I contacted them via WhatsApp and always received quick responses. Whenever we had a question or a small issue, they were constructive, solution-oriented, and genuinely customer-focused. Overall, it was a positive experience. Thank you for the hospitality!

While our overall stay was positive, there are a few areas that clearly need improvement. The key collection process was unfortunately disappointing. They should definitely develop a more reliable alternative. After carefully reading the pre-arrival instructions, I made sure our taxi stopped at the key pick-up point before going to the house — I strongly recommend future guests do the same. Otherwise, walking back with luggage takes around 10 minutes and can be quite challenging. However, when I arrived at the grocery store to collect the key, it was not ready. This caused us to wait outside in cold weather with my small children and luggage, and we missed some of the places we had planned to visit on our first day. After contacting the management via WhatsApp, they delivered the key about 30 minutes later. A similar issue occurred at check-out. The store refused to accept the key, saying the return code was invalid. As a result, I had to go back to the house and leave the key inside. On the first day, we also noticed that the bed sheets and duvet covers in one of the rooms had not been changed. The person who brought the key replaced them immediately. As a goodwill gesture, the company offered a kind compensation, which we appreciated. The issue itself was frustrating, but their approach to resolving it was fair, constructive, and customer-oriented. The house has the typical characteristics of a classic older London property. There is significant insulation loss through the windows, and the house can feel cold. That said, electric heaters are provided and they warm the space effectively. I would recommend that the management consider improving the window insulation. It would likely pay for itself quickly through reduced electricity costs.

Comfortable beds. Great cotton linen.plenty of towels. Relaxing decor. Good location

The lifts went between floors. This caused us major problems as both of us have disabilities and relied on having proper lift access to the apartment. This was NOT mentioned in the description. My son was basically left a prisoner for a week. The liftbis very small. This is an old converted building and very scruffy in all the communal and stairway areas. The key collection from a KeyNest in a tiny corner shop 10 mins away from the apartment was a nightmare both arriving and then leaving. The codes supplied did not work on either visits to the shop. We had to keep our taxi waiting outside this shop for ages while the shop staff tried to get a new code! I will make sure i get concierge facilities when I go back to London. No one wants to drag their suitcase down uneaven streets to get a key!