Gateway Bekal, Kerala

Ambiance, location, food and staff courtesy all were very good

narrow road to resort

Hospitality of the staff

Design and location

The location is good. Very good facilities including cycling, pickleball, cricket and lots of space to walk around. Service was very good in patches.

Service in the restaurant was poor and slow. Room service was slow

The surrounding.ts

The front desk staff need training. Do not know to communicate at all. Particularly, the general Manager was very arrogant and behaved abnormally. Certainly he forgot that he is also a staff and he is talking to customers. We were there with a pet and he treated us in an unexpected manner. They were fabricating several rules and regulations for the pet impromptu on the spot. We were treated with respect by the rest of the staff and the restaurant staff. The room did not have all the supplies, like shampoo bottles were empty; we have no complaints about it. For the dinner, the quantity of curd and rice was minuscule for the money we paid, I felt. The quantity of butter was the same as that with curd! Ask the front desk manager to not to get into arguement with customers. His name is Indrajit or so from West Bengal he said. The previous day we stayed in Grant mercure. The pet and parents were treated respectfully. No regrets or concerns there. The Manager at Gateway was a total disaster to say the least.