Hotel Indigo Auckland by IHG
Top rated by guests





9.1Outstanding
(359 Ratings)
"Cleanliness and courteous staff."
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Featuring a fitness center, Hotel Indigo Auckland by IHG is located in the center of Auckland, 1.8 miles from Masefield Beach. This 4-star hotel offers room service, a 24-hour front desk and free WiFi.
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
WiFi/Internet
Laundry services
Accessible Parking
Safe
Toilet with grab rails
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
9.1Outstanding
(359 Ratings)
"Cleanliness and courteous staff."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Cleanliness and courteous staff.
Valet parking
7.0 / 10.0
I had very high expectations for Hotel Indigo by IHG in Auckland, as it was the final stop of our honeymoon. The hotel itself is modern, well-located, and the restaurant is very good. The manager, Long, was extremely kind, professional, and genuinely helpful.
Unfortunately, our experience started very poorly. We were initially given the wrong room — not the one we had reserved. It was an accessible room with a very uncomfortable layout, a curtain instead of a proper shower enclosure, and a very small bathroom that did not meet our expectations for a honeymoon stay.
What truly ruined the experience was the cleanliness. When we entered the bathroom, we found two used condoms left behind by previous guests. This was shocking, extremely unpleasant, and made us seriously question the hygiene standards. Such a situation is unacceptable, especially for a hotel belonging to a major chain like IHG.
By that time it was already late at night (around 11pm) after a long flight, so changing hotels was not really an option. The next day, Long handled the situation very well — he moved us to another room and offered complimentary breakfast, which we appreciated. However, the damage to our last honeymoon night was already done.
3.0 / 10.0
Staff friendly and helpful
Room poorly designed with gaps behind bathroom basin and behind TV. Easy to lose things. Light switch set up poor. Room small and cramped. Foyer small and often cramped with waiting guests.
No record at Hotel of our stay earlier in year at Indigo in Potts Point Sydney. So inter hotel record keeping poor.
10.0 / 10.0
The bed linen-sheets-pillow were very comfortable and of course the bed-mattress- comfortable, very much liked the bath- clean and tidy-the shower facility was very good,over all I am happy with my stay at Hotel Indigo Auckland.
Brett O'Reilly
A bigger fridge would have been nice.
8.0 / 10.0
Would like a pool.
9.0 / 10.0
Excellent location, nice restaurants in the area, excellent breakfast & very helpful staff. We picked a corner harbor view room and loved looking out over the city. Everything was clean, great shower, very comfortable bed.
No local or national TV channels. The TV required you to set up to stream your own apps via google & with our travel plan we were not equipped to pair phones with TVs.
9.0 / 10.0
Modern, clean, good amenities, good location, staff were friendly and knowledgable!
Nothing
10.0 / 10.0
I liked the friendliness and warmth of the staff. The hotel room was exceptionally clean, and the location of the hotel made it easy to access resturants, shopping mall and super markets.
8.0 / 10.0
Staff were amazing, breakfast was great and the location superb.
The air conditioning was not the best. In either of the rooms we had.
10.0 / 10.0
Great location, excellent amenities, friendly and helpful staff. The green focus was well done- no plastic and no disposables.
Firmer pillows! The elevator system messed up a couple of times.
9.0 / 10.0
Location and room facilities were great, the views were amazing
The check-in process and staff on the counter at the time were very frustrating to deal with, poor communication and a lot of unhappy customers trying to check in.
9.0 / 10.0
Very well appointed room , great shower
Expensive parking
10.0 / 10.0
Great location and the hotel room was exactly as promised on the website. Nice view of the harbour. Very friendly and helpful staff. Also we had dinner at the restaurant Bistro Saine on New Years Day and the food and service were excellent, so much so I will do a separate review for the restaurant
My only negative was that the room was very small, perhaps the word is compact. Not unexpected but if it had a bit more space in the room it would have been excellent.
8.0 / 10.0
Location and the team working onsite are amazing :)
The air conditioner suddenly stopped working at 3AM and took them a few hours to get the issue fixed. :) thank you
7.0 / 10.0
Unfortunately you could hear the elevator mechanism from our room which, as a light sleeper, meant I had a broken nights sleep. This was our 3rd time staying within one month but the staff were oblivious to this fact (despite seeing we were IHG loyalty members) - our previous custom did not seem valued.
7.0 / 10.0
The location and hotel were amazing. The staff were amazing. Loved the coffee/tea bar.
We initially booked two days but only needed one night - we booked thru booking.com and contacted both the hotel and booking.com and neither would help - just kept telling us the other had to fix the situation. We should be refunded the night we didn’t use and tried to cancel. This makes us not want to stay again.
10.0 / 10.0
Stylish, clean, comfortable, centrally located and very convenient. Complementary pour-over coffee and tea kit in the room. Excellent customer service and accommodated a 11am early check-in for us. If we are in Auckland in the future, we would choose to stay here again.
n/a
10.0 / 10.0
Easy to get a good night's sleep here. Comfy beds, good sound insulation, other guests are considerate.
9.0 / 10.0
Great location and views. Bed was comfy and the bathroom spacious. Lovely products in the bathroom. Friendly staff.
Nothing.
8.0 / 10.0
Central location.
10.0 / 10.0
Location, on site restaurant. Very cool & funky vibe. Great ensuite & skin & body products.
Everything was great!
1.0 / 10.0
The room did not match the description on Booking.com. When I checked in, the hotel failed to amend the problem which they acknowledged was a mistake. I had even written them directly prior to booking, to inquire about a specific preference. They blamed booking.com. And of course, booking.com blamed the hotel. Considering the high cost of the hotel, I was surprised and disappointed neither of them did anything to remedy the situation. I don't recommend either booking.com or this hotel for anyone.
7.0 / 10.0
View, staff were friendly, bed was comfy, good location
Air con won’t stay on when you are out - coming back to a hot room when you have been out on a hot day is not ideal. You can’t leave the air con running and it took so long for the room to cool down when you come back. This should be advertised as there is nothing staff can do to overide this. The windows were dirty but can’t do much about it that high up.
8.0 / 10.0
Was very comfortable with a very nice view, and I liked how I got upgraded to check out at 2pm so I didn’t have to rush with my baby.
Although I didn’t try the mini bar there was 1 drink already drunken when I opened the fridge. And also. No Car Park.
8.0 / 10.0
Staff were very friendly and helpful and the rooms were great and comfortable
The restaurant's location and entrance was very difficult to find. Google Maps directed us to Albert Street, but the entrance door there lacked any visible signage whatsoever. This forced us to walk up an unmarked, random-looking staircase, leading to a confusing arrival. There were also other guests arriving lost and confused at the lack of signage. We were going to have breakfast but there was a line of about 6 people and no staff members were at the host stand to seat us or manage the queue. We waited for several minutes before deciding to find somewhere else. We also pre-booked our valet to be ready at 10:30am but when arriving at the lobby they hadn't even gone to get it
7.0 / 10.0
Love the central location.
Bad smell coming from a faulty air conditioning unit.
Why weren’t we shifted to another room?
10.0 / 10.0
Rooms are lovely clean and very comfortable, staff are amazing.
Location is a little far from town
9.0 / 10.0
We loved the location, and the look of the room. The bed was also so comfy.
The only thing we wished was that there was free water, or a place to fill up your water bottle with fresh filtered water.
(Unless this was something we missed)
But that was the only thing we noticed, everything else was PERFECT.
9.0 / 10.0
location
no sky sport
7.0 / 10.0
Bed was comfortable
Windows were dirty. Rooms quite small. Hard to find. No where to park when checking in ect.
10.0 / 10.0
The location, breakfast and nice room and really accomodating staff
10.0 / 10.0
Fabulous location and staffs. Great breakfast.
The room is slightly smaller then expected for its price
6.0 / 10.0
The location is quite convenient. Breakfast is good and staff is attentive and friendly.
I booked a high-floor corner Harbour View room, but was given a high-floor corner City View instead. When checking in, the receptionist told us we’d be on the top floor (27th), which made us very excited — we really appreciated that and even considered extending our stay for another night.
However, once we entered the room, we realised it wasn’t a harbour view, based on the photos on your website and other guests’ posts on social media. The rate for a harbour view room is higher than a city view room.
Since it was our first night in Auckland and we were too tired to go back to the reception to discuss or change rooms, we decided to stay for the night. But we were very disappointed and gave up the idea of extending our stay.
10.0 / 10.0
Good
Good
10.0 / 10.0
Great location in central Auckland with stunning harbour views. The coffee filter and complimentary coffee were a nice touch for my morning.
Everything was great.
10.0 / 10.0
Great location, clean and comfortable.
10.0 / 10.0
Loved this hotel! Super clean and modern. The front desk was so helpful and nice, supported us in every way!
9.0 / 10.0
We loved the breakfast. Beautiful selection of fresh fruit, breads, pastries, etc. Staff very attentive. Coffee was very good too. The dining room was busy but well organised.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Hotel Indigo Auckland by IHG. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hotel Indigo Auckland by IHG pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hotel Indigo Auckland by IHG?
We found 20 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and pets allowed.
