Côte d'Eau - Au Cœur des Remparts - Appartements

Very nice location, in the center of the old town. It was an old building modernly updated. Very nice

The hallway had a bad smell, and sitting comfortably in the evening was harder. The sofa is only meant for 2 people and we were with 3 adults. All with some health issues. But that was only a small thing! Really loved the place

Locatie

Zeer harde zitbank, helemaal niet comfortabel

Tout était au top! L’accueil,La propreté, l’accessibilité, la proximité de tout!

L’accès au 2 eme étage compliqué avec bb et poussette mais après coup, c’était super qd même !!!

The area is lovely. The apartment is located on a main street, but it wasn’t noisy at all. There are many small shops, cafes, and restaurants nearby, which made the location very convenient and enjoyable. The flat itself is small but nicely designed and stylish. It looks pleasant and has a nice overall atmosphere.

The listing photos are misleading. The apartment appears much larger and better equipped in the photographs than it is in reality. The flat is very small and has limited facilities. There was no oven and no TV, despite a TV being shown in the listing photos. The most serious and unacceptable issue was the heating. We stayed over New Year’s when temperatures were very low, and the apartment was freezing. When we informed the owner that the heating was barely working and the temperature inside the flat was only 16.8°C, she explained how to turn on the thermostat and admitted this should have been done before our arrival but was not. Even after several hours, the temperature increased by only one degree. We asked for an electric heater immediately, as this situation was not normal at all and should be treated as an emergency. A freezing apartment in winter is a serious issue, not a minor inconvenience. The owner did not respond until the next morning and only brought the heater after lunch, close to the evening. This is not the level of care or responsiveness one would reasonably expect from a host, especially given the price we paid. We had to contact Booking.com customer support because the situation was not handled appropriately. Additionally, the apartment needs deeper dust cleaning, and the cooking pans should be replaced, as they are heavily scratched and not healthy to use.