Kyux Studios by Jalo - Laureles

The location, the room and the views from the room and terrace. Check-in is smooth and you can get in at any time.

I stayed 5 nights and there was no housekeeping

They have everything you ask for and and more

Clean very attentive

The location was excellent and one of the biggest highlights of my stay. It was right in the heart of Laureles, making it easy to walk to restaurants, supermarkets, pharmacies, dental clinics, and just about everything I needed. Having an on-site gym was very important to me, and it met my needs well. What stood out the most was the customer service. On my first night, I experienced an issue with my payment and was unable to complete it before arriving. While I was communicating with the host and trying to resolve the issue, they allowed me to access the unit and stay the night even though they had not yet received payment. They trusted that I would take care of it the following morning, which I did. I have traveled to many countries and stayed in numerous hotels and vacation rentals, and I have never had a host extend that level of trust and understanding. To me, that was exceptional customer service and made a very positive first impression. Another feature I appreciated was that the management company had an office located directly in the building. If I needed assistance, had a question, or required any type of service, I could speak with someone in person rather than relying solely on messages. The property was exactly as advertised—the photos accurately reflected the unit, and in many ways it actually exceeded my expectations.

I would have liked to see a few more building amenities available to guests. While the gym was great and covered my most important requirement, additional amenities would have made the overall experience even better.

Location

2 days without hot water, I bought new batteries and place them in the boiler by myself. Even after reporting this problem to the host.