GO2 Gloucester Hotel by OYO

The rooms were clean and spotless

Don’t normally do this but… C’mon team. Clean this place up. Wash the dirty hand prints off the walls (brown, black, yellow…food, coffee…who knows) Get a real vacuum, replace the carpets. Get your cleaners to clean the corners that are full of dirt, dust, dead bugs. And replace those 30 year old shattered mattresses. This place felt more like a dirty frat house than a hotel. My team and I live in hotels, Night after night. Months at a time One of the worst we’ve seen I’m afraid.

Was fine. Helpful staff. Ignore the instructions about calling day before. Desk is manned 3pm -11pm daily

Amazing service very good staff and lovely rooms and wonderfully stay

Staff very welcoming and friendly but the place would benefit from a good clean and tidy up with some much needed general maintenance and TLC then it would be really nice. Floors need a good sweep and hoover in rooms and public areas to clear debris left from previous guests such as toenail clippings. The furniture in the room was grubby and tired and would benefit from a good wipe down, kettle was rusty. Bathroom was again in need of a good clean and general maintenance, no plug-in sink and toilet roll holder barely hanging on. I admittedly made no complaint during my stay as it was a very last minute booking that was under £40 for the night so put it down to experience.

The staff were friendly and pleasant. The room was very dusty, and because of this,it smelt. There was a big dent in the bathroom door and the bathroom was not very clean….the toilet seat was yellow,the sinks silicone was dirty,there was no plug. The shower needed a good bleaching and clean. The bed was comfortable.

Parking on-site

Simple warm Room, Comfortable bed. TV and kettle in the room. We only needed a cheap double room for one night and it was perfect. We will be using again.

Good: Clean and comfortable room, reasonable space and decent pressure for shower in bathroom. TV provided. Tea/coffee and kettle. Not so good: No hand soap in bathroom until requested, wardrobe wobbly and unstable due to no back installed, room not serviced or cups replaced during four-night stay. No secure entry during the day.

Not n a nice area at all.

The feedback is that the rooms are not great. Holes in walls and doors. Needs looking into

Absolute dump of a place. Cheap but definitely not cheerful.

Didnt stay the night - had to leave. Constant buzzing from the fuse box - impossible to try and sleep. Walls and bathroom door both had holes in them

helpful staff parking ok chippy round corner canal towpath v.near , Brill for bikes

This was a good budget option for a one night stay, the room was comfortable and suited my needs. You do have to pay for parking on arrival (£8) though.

Clean comfortable nice staff

The staff were helpful. Not enough storage space. Floor in bathroom was dirty. We had a comfortable nights sleep.

The place is in a terrible state of disrepair, the floors are dirty, the lamp doesn’t work, the furniture is grotty, the lift doesn’t work. On the positive the bedding and towels were clean and the staff were friendly.

Good

Amazing hotel for business travel, I would highly recommend this hotel. The location is perfect for visiting local businesses for work. The staff are amazingly friendly and helpful. Nothing is ever too much trouble if you have an issue to resolve, a home from home feeling.

Clean, quiet easy to get around

Clean, quiet & comfortable

On checkin the staff were-very friendly and helpfull the room was clean and fresh.the bed was comfortable would stay again

I use this hotel on a regular basis when working in the Gloucester region I would highly recommend this hotel to any business person traveling to the Gloucester area The staff are extremely helpful and friendly and go out of their way to ensure you have a good stay. A few days ago I had a problem starting my car, the staff came out to help me start it and ensure I was not late for my meeting. A big thanks for that.

I am writing this review to formally advise people not to stay at Orchard hotel, the experience was far below the standards I expected and caused significant disruption and distress. During the night, my husband and I were woken by police knocking on our door, (number 34) looking for an individual who did not reside in our room. They also disturbed other guests in the same manner. This was an extremely unsettling experience which left us unable to sleep for the rest of the night. When my husband spoke to the manager (Amid)the following day, the response was dismissive and unapologetic, with the suggestion that we should have gone downstairs to request another room. This did not address the issue at all and felt unprofessional. In addition, the room itself was in very poor condition. There were scratches, dents, and holes in the walls, and the overall state of the accommodation was outdated and uncomfortably hot. These conditions were not reflective of what was advertised. When we later contacted the hotel to request a refund or partial refund, this was refused. The staff we spoke to were rude, dismissive, and made unprofessional remarks, implying that the hotel could not simply give refunds to “everyone who complained.” I found this attitude unacceptable and not in line with the standards of hospitality. The only positive part was the young lad on reception Who could not apologise enough? He told us that it was a young lad living next door to our room, he has been there a

This room is NOT as described in the literature and the photos I saw before booking, were very clearly NOT taken in this particular hotel. I cannot believe that the many highly positive reviews I read online were genuine, as this establishment lived up to none of the glowing descriptions I’ve read. The room is foul smelling and filthy - I can’t imagine the carpet has been vacuumed any time in the recent past. The beds are poorly sprung and are clearly well past their reasonable working life. As if by magic (it’s 01:05 on Sunday morning just now), 2 fire engines, the police and an ambulance have all just arrived at the hotel and are parked outside our window, engines running and with people shouting and milling about outside - I dare not imagine what is happening elsewhere in the hotel…. This experience has been a total disappointment and I’ve only been in the room for an hour… To add insult to injury, the TV doesn’t work and there is only 1 coffee cup in our twin room… There is absolutely nothing to recommend this hotel - I will be requesting a refund as soon as I get a moment.

Had a good room, helpful staff near to all locals shops and easy access to the motorway

Been near to shops and motorway

Hotel needs a deep clean and renovation, room was dirty not cleaned at all only thing ok was the bedding was clean, showed 3 other rooms which all in the same state, eventually took a room which was a little better although I had to ask for it to be hoovered and I had to clean the room myself, we asked for a refund and was refused so we checked out in the morning

Rooms not very clean, bathroom needed a proper clean, carpet needs to be cleaned (stains)

Overall great experience

I was stuck in the lift when the doors wouldn’t open. The room was scruffy, no sink plug, peeling paint, no EV charging etc. Bed was clean but not very comfortable. Staff were helpful but hotel poor.