Zimbali condo family room 9

All the facilities and amenities were wonderful. We really enjoyed our stay at the zimbali resort. It's was a perfect family weekend getaway. My son really enjoyed the valley of pools and the soccer and cricket facilities as well. Food at the restaurants were amazing , both the 11 tribes and fireroom restaurants were 10/10. The shuttle service was also a great help getting around the resort and were very punctual.

Our Wifi in the room didnot work. Also the only app on the TV that worked was YouTube. There was no dstv stream or netflix available for us to login too. We made use of the Capital Connect wifi for our stay so I suggest our host gets someone to have a look at the wifi router in the room and the apps on the TV. Other than that our stay was fantastic.

It’s in the hotel, you get to enjoy all the facilities that are enjoyed by everyone else

It’s nice and clean. Beds are comfortable

The room was spacious enough for the King bed and pull out sofa. Located in a quiet area of the hotel. Clean and well maintained.

While the hotel facilities are available, this is at a cost - this includes the pool. Getting in and out of the estate requires a code - which means you need to get this from the host. Tammy was quick and helpful with these.

We liked the fact that the room formed part of the Capital Zimbali, and one could use the well-maintained hotel facilities. We thoroughly enjoyed the delicious food across the various on-site restaurants. Staff was friendly

Host communication poor. Host communicated that the Access Code for both Zimbali Gate & Zimbali accommodation will be shared before arrival as I indicated in advance our flight times. Sadly, that was not the case. For almost an hour after arrival, we tried getting hold of the host for access to the property. No response after multiple attempts. It was nighttime and very daunting. Understandable so, security could not let us in without access codes. Eventually after another attempt, the host killed my call and spammed us with numerous access codes. She is yet to phone or apologise for the lack of care. The host direction was also incorrect and stated North entrance. Entrance was in the South; we had to pay our Uber additional fees to take us from the northern gate to the southern gate and had to drop us off on the opposite side, as we made use of her directions on the Uber app that was incorrect. Wi-Fi was not working for the duration of our 3 day/3 night's stay. The "so-called" technician that was going to fix the Wi-Fi is still to fix it. Access codes or wrist bands are needed to access the beach. We are still waiting for the host to arrange. For the complete duration of our stay we could not walk to the beach as security measures are in place, no access allowed without either of these options. Keeping visitors and tourists safe. Our porch and chairs could not be used because of dirt and dust. All other porches were neat and cleaned. I asked our host to arrange someone to clean the porch and dirty cushions. She responded that someone would attend to it. We left and no one arrived to clean. We couldn't use our porch. The sink/coffee station area where glasses are packed, was so dusty that when you lifted the glasses left a ring of dust below. Even though stating self-catering, every accommodation I have stayed in in the past, had coffee, tea, sugar and milk out of common curtesy, but not this room. Bare minimum.