The Trees Hotel

Overall, I had a very pleasant stay at The Trees in Kandy. The hotel has a lovely ambience, and I received a warm welcome when I arrived. The first room I was given had a partial view towards the lake, but I wasn't particularly happy with it, and I also noticed what looked like an oil stain on the bed linen. I raised this with the manager and asked whether it would be possible to move to a room with the better lake view. What did surprise me slightly was the lack of flexibility around the room change. There appeared to be very few guests staying at the hotel at the time — I was told there were only around six — so I had hoped they might offer an upgrade as a gesture of goodwill, particularly after I had raised the issue with the bed. Instead, I was asked to pay an additional US$20 for the lake-view room. I decided to pay for the upgrade, and in fairness, the view was absolutely worth it. I just felt that, given how quiet the hotel was, offering the upgrade complimentary would have been a nice touch and would have made the experience feel that little bit more generous. Breakfast was excellent. Because there were so few guests, rather than having a large buffet spread, they brought a wide selection of breakfast items directly to my table, which I actually really enjoyed. The hotel was clean, the staff were generally very good, and I really enjoyed the atmosphere throughout my stay. The pool area was another highlight, with an amazing view. The only slightly unusual thing about the pool was that there didn't seem to be anyone regularly stationed nearby or keeping an eye on the area, which I found a little odd for a hotel pool. Despite those few points, I really enjoyed my stay here. The views are beautiful, the breakfast was great, the property was clean, and the staff made the overall experience a very positive one.

Hervorzuheben ist die tolle Lage. Man ist in Minuten im Stadtzentrum. Das Personal war sehr freundlich. Wir mochten das moderne Ambiente Essen haben wir nicht getestet

Hotel beautiful, lovely staff and food, however what lets it down is the very loud construction work going on there all day. I would of appreciated been warned of this and been given the option to change hotel. When telling the staff they just smile and laugh

I originally booked room with mountain view, Thanks to the ground staff who later upgraded us to a room with the beautiful lake view. The room is renovated with beautiful wood carving design. The bathroom is not cleaned thoroughly, there are moss and dust at the corner. The lightings are none glaring and thoughtful. Breakfast is selected from a menu, no buffet. The Sri Lankan dish is tasty but a bit too spicy and the western menu is basic. The rooftop small swimming pool is not heated but the best of views there. Just a short walking distance to the Kandy Cultural Dance place. Location is high up on a hill, using a Tuk Tuk to town is around LKR400-500. There are dozens of hotels and lodgings on this hill and nearby, and competition is high.