Tanibay hotel

Excellent location and has everything you need

Hotel with wedding venue. Clean & walking distance to beach & eateries area. Gym is good too.

Would have been 5 stars but the pool cost was excessive- left us feeling disappointed

Dear Tanibay Hotel Management, I am writing to formally express my dissatisfaction following my recent stay at your hotel, which I booked through Agoda. My booking was specifically based on the advertised availability of a swimming pool, as I was travelling with my two young children and wanted to ensure they could enjoy this amenity—especially given the hot weather at the time of our stay. However, upon arrival, I was informed that not only was the pool not included in the stay, but also that my children were initially not permitted to use it. I was then told there would be an additional charge of 200,000 KRW to access the pool and spa—something that was not disclosed at any point during the booking process. After raising a complaint, the hotel agreed to allow my children access, but still insisted on a discounted fee of 100,000 KRW, which I find unfair and misleading considering the pool was listed as an available facility during booking. Furthermore, the room’s air conditioning was centrally controlled and locked, resulting in an unbearably hot room temperature of 29°C throughout the night. Despite raising this issue with staff, no effective action was taken to address the situation. I was informed upon checkout that another room had supposedly been prepared, but no one followed up or communicated this to me at the time—leaving me and my children to endure an uncomfortable, sleepless night. Given the misrepresentation of amenities and the overall lack of comfort during our stay, I believe a full refund is warranted. Alternatively, I would be open to receiving a complimentary future stay that includes full access to the pool and a room with adequate temperature control. I hope you will take this complaint seriously and respond with a fair resolution, I am often asked for good places for our workers to stay and Tanibay was a nice hotel if the room was cool enough to sleep and the pool was very nice but it should be clear as not an available amenity. Kind Regards, Wayne Egglestone