Eagles Palace - Small Luxury Hotels of the World

Eagle Villas were really nice

Response of housekeeping staff outstanding Somewhat overpriced

The hotel itself was lovely and the beach was tranquil and beautiful , unfortunately everything else was disappointing. The food in all restaurants was boring,very expensive and not very good.Very little on the menu across the board in all of the onsite restaurants. The service was probably more like 3 star rather than five, you would often be kept waiting before you were attended to and the whole customer service experience was pretty unprofessional. The mens toilets nearest to the foyer had overflowing bins of used hand towels every night,overflowing to the floor. I did report it one night but nothing was done and was a recurring issue every night.The attention to detail was very poor and things like that were completely overlooked.The nearest village was a 15 euro cab ride there and a 15 euro back, ten nights cost us three hundred euros which was ridiculous on top of the transfer fee to and back from the hotel from the airport,we ended up spending five hundred euros in cab fares for the entire trip which was ridiculous. We felt that that the Hotel could have laid on a free shuttle service to and from the hotel to the village as it was the only place you could go to outside of the hotel and was not accessible by foot regardless of its distance. It could also provide a free transfer service from and to the airport other hotels that are cheaper do. Wi-fi was terrible, hotel full of infants runing around with no control from parents or hotel staff. Booody awful place!

Wonderful hotel. Very peaceful. Staff were lovely. Beaches were beautiful.

Wonderful hotel. Very peaceful. Staff were lovely. Beaches were beautiful.

Everything’s was perfect

Everything’s was perfect

This is not a 5-star hotel. You can’t fault the clear waters of the beach area but the hotel itself needs an upgrade. Our ‘superior’ room had two single beds pushed together; water and soft drinks are at least 5 euros; they allow dogs in rooms so we had constant yapping and whining whilst owners were at dinner and Ieft dog in the room; poor internet; quality of snack food wasn’t great for the price (over cooked meat for example or bland); they charge for room service on top of the price of a meal; their shuttle to the local village is 15 euros each way - you’d have thought for a 5-star hotel you would get this for free as it’s only a short 8 minute drive away. The bathroom is where you can really tell the age of the hotel - poor shower and some drainage hole in the middle of the floor where the cover kept coming off leaving a hole big enough for small feet to disappear into! Everyone was friendly enough but we just felt disappointed by the hotel and spent most evenings in the village.